Operations Manager

Job Description

Job Summary HPA Operations Manager is responsible for overseeing a team of HPA Ops professionals ensuring that all operations within the department are conducted efficiently, accurately, and in accordance with company policies and regulatory standards. Essential Functions/Responsibilities/Duties • Oversees the day-to-day operations of the department • Set performance goals, monitor progress, and provide regular feedback to ensure continues improvement • Develop and implement strategies to improve workflows, reduce processing times and enhance overall productivity • Reviews, refreshes, and standardizes procedures to improve efficiency and enable excellence • Coach and guide team members for client, process, and best practices through training, tools, and team governance • Monitor key performance indicators (KPIs) and use data to drive improvements • Payroll/ overtime/incentive management • Conduct Reviews and ensure documentation for compliance to production standards in terms of quality, quantity, and documentation • Use tools and resources to manage to turn around times for workflows, reduce hand offs and drive root cause, and corrective actions • Leveraging technology to augment human capabilities by monitoring and adjusting processes to increase automation in partnership with technology and IT teams • Project and Initiatives as assigned or owned • Team recognition • Work closely with senior manager to align the departments goal with the overall strategic objectives of the company • Provide periodic reports to senior management Education and Experience • Bachelor's degree • Excellent organizational, analytical, and problem solving skills. • Leadership experience • Experience in leading change initiatives within an organization, including restructuring teams, implementing new technologies, or rolling out new policies and procedures. Required Knowledge, Skills, and Abilities • Leadership and management skills • Communication • Analytical thinking • Organizational skills • Decision-Making • Strategic Thinking • Adaptability Physical Requirements To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform essential job functions. • Must be able to remain in a stationary position 50% of the time. • The person in this job needs to occasionally move about inside the office to access office machinery, filing cabinets and meeting facilities. • Constantly operates a computer and other office productivity machinery, such as copy and fax machine, computer printer, calculator, etc. • Frequently positions self to maintain files in file cabinets. • Frequently moves boxes or equipment weighing up to 25 pounds. • Must communicate information and ideas so others understand. Must be able to exchange accurate information in these situations. • Must be able to observe details at close range.