Operations internship (Founders Office)

As an Operations Intern at Effora, you will play a crucial role in ensuring a seamless customer experience and contributing to the growth of our innovative startup in the personal care appliances space. Your hands-on involvement in daily operations will directly impact our service quality and customer satisfaction. This internship also presents a promising opportunity for a full-time job offer based on your exceptional performance and our business requirements. Key Responsibilities: - Conduct customer feedback calls to gather insights for enhancing service quality. - Monitor and manage the customer support inbox, ensuring timely and effective responses. - Identify and follow up on abandoned checkouts to maximize sales opportunities. - Assist in daily operational and logistical tasks as assigned. - Compile and analyze data on customer feedback and support metrics. Qualifications & Skills Required: - A Bachelor's degree, preferably in Commerce, Business Administration, or a related field. - 0 to 2 years of experience, fresh graduates are encouraged to apply. - Excellent verbal and written communication skills in English and Hindi. - Strong phone etiquette and confidence in customer interactions. - Proactive problem-solving approach with attention to detail. - Basic proficiency in MS Office applications (Excel, Word).,