OPERATIONS HEAD

Key Responsibilities

• Customer Service Excellence: Ensuring a high level of customer satisfaction for all inquiries, bookings, and interactions (in person, by phone, and via email) related to tours and holidays.
• Product Knowledge: Maintain expert knowledge of our destinations, packages, and offerings to provide tailored travel solutions.
• Team Supervision: Manage, train, and motivate the front office staff to maintain high performance and service standards.
• Operational Management: Handle day-to-day administrative tasks, manage inventory of promotional materials, and maintain a tidy and professional office environment.
• Sales Support: Assist with processing bookings, preparing travel itineraries, and managing customer accounts.
• Reporting: Prepare daily and weekly reports on bookings, customer feedback, and office operations for management.

Qualifications and Skills

• Education: Bachelor's degree or equivalent.
• Experience: Previous experience (preferably 1+ years) in a customer service or administrative role, ideally within the travel, tourism, or hospitality industry.
• Skills:
• Excellent Communication Skills (verbal and written) in English and Malayalam.
• Strong Managerial and Leadership Skills.
• Proficiency with Microsoft Office Suite (Word, Excel).

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person