Operations Executive

Petpooja

1 - 5 years

2 - 3 Lacs

ahmedabad

Posted:Just now| Platform:

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Skills Required

client coordination client communication email writing backend operations client handling

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibilities:

Customer Relationship Management: Build and maintain strong relationships with clients, ensuring high levels of customer satisfaction and loyalty.
Issue Resolution: Address and resolve client inquiries, complaints, and issues promptly and efficiently.
Communication: Serve as the primary point of contact for clients, providing timely updates and proactive communication.
Team Collaboration: Work closely with internal teams to ensure client needs are met and to deliver seamless service experiences
Multi-Tasking: Efficiently manage multiple client accounts and requests simultaneously, ensuring timely and accurate completion of tasks. Adapt to shifting priorities and handle a variety of tasks, from issue resolution to data analysis, maintaining a high level of service quality throughout.
Client Requirements: Serve as a liaison between clients and the development team to effectively communicate and raise client requirements.

Additional Qualification and Skills:

Bachelors degree in commerce or related field preferred.
Proficient in basic Excel functions.

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