Operations Executive

Job Title: Grooming Operations Executive
Location: Bengaluru, India
Type: Full-time - Hybrid (work from home and ofc)
Industry: Pet Care service
Experience Required: 1–2 years

About PawSpace:
PawSpace is one of Bengaluru’s leading pet services platforms, offering grooming, training, boarding, and more — all delivered at the pet parent's doorstep. We provide convenient, reliable, and compassionate care for pets across Bengaluru. Join us to be part of a pet-loving community that’s transforming how pet services are delivered.

Role Overview:
We are looking for a highly organized Grooming Operations Executive to manage and coordinate our grooming services. You will be responsible for ensuring smooth operations across outbound/inbound calls, chat support, order scheduling and tracking, payment tracking, and managing groomers and customers. This role is ideal for someone with exceptional organizational skills, attention to detail, and a passion for pets.

Key Responsibilities:

1. Outbound / Inbound Calls & Chat Support:

• Handle inbound customer inquiries, requests, and complaints efficiently via calls and chat.
• Conduct outbound calls for service confirmation, follow-ups, and feedback collection.
• Manage communications from multiple lead sources, including App, Exotel, website inquiries, marketing campaigns, WhatsApp leads, and chat platforms.
• Maintain professional and friendly communication with customers at all times.

2. Order Tracking:

• Track daily grooming orders from booking to completion.
• Coordinate with groomers and logistics teams to ensure timely service.
• Manage reschedules, cancellations, and urgent grooming requests.

3. Order Scheduling:

• Plan and allocate grooming appointments efficiently across the team.
• Optimize grooming routes and time slots for maximum efficiency.
• Coordinate with customers for preferred timings and communicate schedule changes proactively.

4. Payment Tracking:

• Monitor and track payments for all grooming services.
• Ensure accurate invoicing and timely collection.
• Coordinate with finance teams for reconciliation and reporting.

5. Groomer & Customer Management:

• Allocate grooming tasks efficiently among the team.
• Track groomer attendance, punctuality, and service quality.
• Collect and act on customer feedback to maintain high satisfaction levels.
• Maintain records of groomer performance and customer interactions.

Operational Support:

• Maintain dashboards for bookings, completions, cancellations, and payments.
• Identify bottlenecks and provide actionable insights to improve operations.
• Ensure grooming SOPs, hygiene, and pet safety standards are strictly followed.

Requirements:

• Bachelor’s degree in any field preferred.
• 1–2 years of experience in operations, customer service, or service delivery (pet industry experience a plus).
• Exceptional organizational skills and attention to detail.
• Strong communication(written and Oral) skills in English; Kannada/Hindi/telugu is a plus.
• Comfortable using spreadsheets, operational dashboards, service apps, and chat platforms.
• Passionate about pets and delivering high-quality pet care experiences.
• Laptop is a must

What You’ll Gain:

• Work in a fast-growing, pet-friendly startup environment.
• Hands-on experience in operations management and customer service.
• Opportunities for career growth and learning in the pet care industry.
• Be part of a young, enthusiastic, and pet-loving team.

Job Types: Full-time, Permanent

Pay: ₹22,000.00 - ₹30,000.00 per month

Benefits:

• Work from home

Work Location: Remote