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House of Edtech
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Operations Executive

Operations Executive

House of Edtech

0 - 2 years

0 - 2 Lacs

kolkata

Posted:3 days ago| Platform:

Apply

Skills Required

advanced excel report generation technical support data management sql

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles & Responsibilities:

1. Webinar & Tech Support

Coordinate and manage live webinars, ensuring smooth execution and presenter readiness
Provide real-time technical support for audio, video, or connectivity issues
Maintain accurate attendance and feedback records
Audit webinar quality and suggest improvements

2. Technical Support

Troubleshoot software, platform, and connectivity issues
Maintain a knowledge base for recurring problems

3. Operations Support

Respond to participant queries via email and chat
Support onboarding and gather feedback for service enhancement

4. Data Maintenance

Update and manage participant databases, attendance, and feedback logs
Ensure data accuracy and generate reports
Collaborate with teams to resolve discrepancies

5. Process Improvement

Stay updated on educational technology trends
Suggest and implement workflow improvements
Participate in training and upskilling initiatives

Candidate Requirements:

Required Skills

Strong written and verbal communication in English
Proficiency in MS Excel/Google Sheets and MS Word/Google Docs
Problem-solving skills, especially in technical troubleshooting

Preferred (Not Mandatory)

Basic knowledge of SQL, APIs, or AI concepts
Prior experience in operations or data management

Education

Bachelors degree in Business, Computer Applications, or Technology

Other

Must have a personal laptop

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