Operations Associate Manager

10 yrs+

Team Management MUST-please highlight in your resume

6:30 PM -3:30 AM

Role & responsibilities

• Supervise a team of Operation Specialists responsible for moderately complex transactional and operational tasks such as processing servicing related tasks, identifying problems, improving service levels and develop metric to measure growth and performance
• Ensure timely completion, quality and compliance within the operation area
• Work independently on moderately complex issues and projects
• Identify opportunities for process improvement and risk control development and escalates issues to senior management
• Provide training, performance, evaluation and coaching of less experienced team
• Make daily supervisory decisions and resolve moderately complex business issues related to team supervision, work allocation and daily operational tasks under direction of Operations management
• Leverage interpretation of policies, procedures, and compliance requirements
• Collaborate and influence all levels of professionals including senior managers
• Lead team to achieve objectives
• Manage allocation of people and financial resources for Operations
• Mentor and guide talent development of direct reports and assist in hiring talent

Preferred candidate profile

• Candidate should have an expert level Loan IQ experience with 2 + years of SME level /Training Expertise.
• Should have knowledge of all loan life cycle events in Loan IQ for both Syndications and Bilateral.
• Should be aware of Loan IQ environments (Production and Lower Environment) and their functionalities.
• Able to manage and deliver complex processes in all product areas in Loan IQ.

Job Expectations:

• Flexible to work in US shift hours (6:30 PM IST - 03:30AM IST)
• Expert in MIS & Dashboard Reporting
• Expert in business simplification and standardization
• Manage process, people & stakeholders independently
• Risk Mindset & ability to identify potential risk opportunities and provide solutions
• Ability to identify operational challenges
• Good verbal and business writing skills
• Loan IQ experience
• On paper Team Lead/Team Manager experience of managing a minimum of 8-10 employees