Operations Associate

We are seeking a detail-oriented and experienced Cloud Billing Specialist to manage cloud billing systems and oversee the entire invoicing and payment collection process. The ideal candidate will have hands-on experience with cloud platforms such as AWS, Azure, or Google Cloud and will be responsible for ensuring accurate billing, resolving discrepancies, and providing exceptional customer service. You will monitor accounts to identify overdue payments, communicate effectively with clients, and strike a balance between maintaining trusting relationships and ensuring timely payments.

RESPONSIBILITIES

• Manage cloud billing platforms (e.g., AWS, Azure, Google Cloud) to track usage and generate accurate invoices.

• Monitor accounts to identify overdue payments and regularly follow up with clients to encourage timely payments.
• Oversee payment processing, collections, and resolve any billing-related inquiries or discrepancies.
• Maintain accurate records of collection activity and report on payment status regularly.
• Revise invoices as needed, process refunds and payments, and resolve billing or credit concerns with customers.
• Communicate effectively with clients, negotiate terms when necessary, and ensure a strong customer relationship while securing timely payments.
• Ensure service renewals are tracked and upsell where applicable.

• Collaborate with cross-functional teams, including finance and cloud operations, to ensure accurate pricing and account management.