Operations Associate in Gurgaon

Key Responsibilities

• Develop and manage Peore’s extensive service center network throughout India, ensuring our customers receive unparalleled after-sales service
• Actively add new service partners to our network and manage these relationships daily to fortify our service capabilities
• Take full ownership of the service lifecycle, from ticket creation to resolution, for all customer service requests
• Cultivate and maintain enduring relationships with all vendors, supporting their growth and ensuring mutual success
• Collaborate closely with internal teams to enhance service quality and efficiency, leveraging technology and product innovation
• Consistently achieve a net promoter score (NPS) of 90% or above
• Maintain a 90th percentile closure turnaround time (TAT) of under 30 hours for service requests
  

About Company: At Peore, our mission is simple: to empower everyone with access to the healthiest, purest drinking water possible. We understand that water quality varies across households, so we offer a range of innovative solutions tailored to your specific needs. Gone are the days of one-size-fits-all approaches and gimmicky solutions. Founded by an IIT Delhi alum, Peore is a self-funded, profitable company leading the charge in cutting-edge water purification technology. We've earned the trust and loyalty of over 10,000+ happy customers who love our products, powered by advancements like nano-filtration and our proprietary Tru-UV technology. Our commitment extends far beyond just selling products. We actively educate consumers about water quality issues, provide a strong on-ground presence for support, and constantly innovate to ensure you have the most advanced technology at your fingertips. Join us on our journey to a healthier future, one drop at a time.