Operations Associate – Calling & Support

Job Description

About Filo: Filo is a cutting-edge, real-time tutoring platform that connects students with expert tutors 24/7. Our mission is to make quality education accessible to all, with a special focus on reaching students in underdeveloped and underserved regions. We believe every child deserves high-quality academic support, no matter where they live. Job Summary: We are looking for a proactive and empathetic associate to promote the Filo app among students in underdeveloped regions. The role involves engaging with students/parents via phone calls, explaining the app’s benefits, guiding them on how to ask academic questions, and providing support to resolve any issues they may face. Key Responsibilities: Make direct outreach calls to students/parents in underdeveloped regions to promote the Filo app. Explain the features and benefits of the app and guide students on how to ask academic questions. Troubleshoot and resolve any basic technical or usage issues reported by students. Ensure high levels of empathy, patience, and clarity in every student interaction. Create and implement strategies to improve app adoption and student satisfaction. Requirements: Proven experience as a team leader or supervisor in tele calling, outreach, customer service, or education support. Excellent verbal communication skills Strong problem-solving, and motivational skills. Ability to handle field realities and engage empathetically with students from diverse backgrounds. Proficient with basic mobile and web applications. Passion for education and a desire to make a meaningful impact in students lives. Bachelor’s degree. 0-1 year prior experience working with NGOs, government schools, or EdTech platforms is plus 6 working days in a week from office only (Monday to Saturday) 10am to 7pm office hours Location: Sector-32, Gurugram Job Type: Full-time Pay: ₹20,000.00 - ₹27,000.00 per month Benefits: Health insurance Leave encashment Provident Fund Schedule: Day shift Fixed shift Work Location: In person