Operations Associate – Calling & Support

About Filo:

Filo is a cutting-edge, real-time tutoring platform that connects students with expert tutors 24/7. Our mission is to make quality education accessible to all, with a special focus on reaching students in underdeveloped and underserved regions. We believe every child deserves high-quality academic support, no matter where they live.

Job Summary:

We are looking for a proactive and empathetic associate to promote the Filo app among students in underdeveloped regions. The role involves engaging with students/parents via phone calls, explaining the app’s benefits, guiding them on how to ask academic questions, and providing support to resolve any issues they may face.

Key Responsibilities:

• Make direct outreach calls to students/parents in underdeveloped regions to promote the Filo app.
• Explain the features and benefits of the app and guide students on how to ask academic questions.
• Troubleshoot and resolve any basic technical or usage issues reported by students.
• Ensure high levels of empathy, patience, and clarity in every student interaction.
• Create and implement strategies to improve app adoption and student satisfaction.

Requirements:

• Proven experience as a team leader or supervisor in tele calling, outreach, customer service, or education support.
• Excellent verbal communication skills
• Strong problem-solving, and motivational skills.
• Ability to handle field realities and engage empathetically with students from diverse backgrounds.
• Proficient with basic mobile and web applications.
• Passion for education and a desire to make a meaningful impact in students lives.
• Bachelor’s degree.
• 0-1 year prior experience working with NGOs, government schools, or EdTech platforms is plus
• 6 working days in a week from office only (Monday to Saturday)
• 10am to 7pm office hours
• Location: Sector-32, Gurugram

Job Type: Full-time

Pay: ₹20,000.00 - ₹27,000.00 per month

Benefits:

• Health insurance
• Leave encashment
• Provident Fund

Schedule:

• Day shift
• Fixed shift

Work Location: In person