Operations Analyst

Role & responsibilities

• Provide first-level technical support and incident management for sales tools, OMS, and Premier Page platforms.
• Troubleshoot and resolve issues or escalate to appropriate teams when necessary.
• Collaborate with IT, operations, and support teams to ensure minimal disruption to business processes.
• Educate users and offer proactive support for recurring or known issues.
• Work flexible hours, including evening or night shifts, to support global operations.

Preferred candidate profile

• 1-2 years of relevant experience in technical support or sales operations.
• Strong troubleshooting skills and familiarity with Dell tools related to customer care, order processing, and sales.
• Excellent communication and coordination skills across teams and stakeholders.
• Strong analytical and problem-solving abilities.

Desirable Requirements

• Knowledge of Dell Premier ecosystem and sales processes.
• Experience with order-to-cash (OTC) workflows.
• Ability to multitask and thrive in a fast-paced environment.
• Proficiency in Microsoft Office tools (Outlook, Teams, Excel, Word, OneNote).