Job
Description
The Operations Specialist at Rippling will play a crucial role in supporting the EDI operations of the Benefits platform. You will be responsible for configuring, debugging, and maintaining client-level configurations, as well as resolving errors from various insurance carriers. Your role will involve extensive engagement with insurance carriers, clients, and internal departments, making a significant impact on the success of Rippling's Benefits platform. Key Responsibilities: - Manage end-to-end setup of new EDI implementations, including 834 files, LDEX, and carriers" proprietary files. - Provide post-production support for the client base, involving requirements gathering, file mapping, testing, error report handling, and discrepancy resolution. - Serve as the primary point of contact for insurance carriers, customers, and brokers to address EDI transaction issues. - Identify process gaps and opportunities for improvement. - Resolve complex data discrepancies with carriers and vendors. - Monitor productivity metrics and ensure compliance with SLAs. - Contribute to special operational projects and support EDI connections post-production. Qualifications: - Minimum of 4 years of experience in EDI file transmissions, specifically 834 files, LDEX, and proprietary files, and enrollment/member eligibility management. - Excellent communication skills, both written and verbal. - Strong project management, organizational, and escalation management skills. - Client service-oriented mindset with attention to detail and problem-solving abilities. - Ability to multitask, prioritize effectively, and conduct thorough research and process development. This role at Rippling offers a hybrid work model, requiring three days per week in the Bangalore office with flexibility for occasional late meetings. If you are looking to leverage your EDI expertise and contribute to the success of a dynamic Benefits platform, we encourage you to apply.,
