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Operation Manager - BPO

5 - 9 years

0 Lacs

maharashtra

Posted:2 weeks ago| Platform: Shine logo

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Skills Required

quality standards performance monitoring problem resolution staff performance reviews costbenefit analysis operational strategy assessment productivity standards customer service standards user guidelines customer interaction system voice response system system audits quality assurance measures hr department

Work Mode

On-site

Job Type

Full Time

Job Description

Conduct staff performance reviews, assess needs, cost/benefit analysis, and other operational strategy assessments. Establish a high standard for productivity, quality, and customer service while defining user guidelines. Develop company systems for customer interaction, voice response, and control the implementation process. Manage and improve center performance through performance monitoring, problem resolution, system audits, and quality assurance measures. Aid the HR department in.,

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