Operation In-charge

Job Summary
The Operation In-charge plays a pivotal role in overseeing daily operations within the organisation. This position requires a proactive individual who can effectively manage tasks, ensure smooth workflow, and enhance customer satisfaction. The ideal candidate will possess strong analytical skills and be adept at upselling products or services while maintaining excellent communication with both staff and clients.

Duties

• Oversee daily operational activities to ensure efficiency and effectiveness.
• Analyse operational processes and implement improvements as necessary.
• Engage with customers to provide exceptional service and upsell products or services.
• Maintain accurate data entry for all operational records.
• Communicate effectively with team members and clients, ensuring clarity in all interactions.
• Handle phone inquiries with professionalism and proper phone etiquette.
• Assist in training new staff members on operational procedures and customer service standards.
• Collaborate with other departments to streamline processes and enhance overall performance.

Requirements

• Proficiency in English is essential; bilingual or multilingual candidates, particularly those fluent in Spanish, are highly desirable.
• Strong analytical skills to assess operations and identify areas for improvement.
• Experience in upselling techniques to maximise sales opportunities.
• Excellent communication skills, both verbal and written, with a focus on customer interaction.
• Familiarity with data entry processes and attention to detail in record keeping.
• Demonstrated ability to maintain professionalism under pressure while managing multiple tasks.
• Previous experience in an operations role or similar environment is advantageous.

This position offers an exciting opportunity for individuals looking to advance their careers within a dynamic environment while contributing to the success of the organisation.

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹30,000.00 per month

Schedule:

• Day shift
• Weekend availability

Work Location: In person

Application Deadline: 20/07/2025
Reference ID: [email protected]