Operation Associate

Managing bookingsHandling travel requests and bookings from sales offices and other channels, including phone calls and emails Arranging travelBooking hotels, flights, transportation, and other services based on travel itineraries Communicating with suppliersNegotiating with suppliers for better rates and conditions Providing customer serviceAnswering customer inquiries, addressing issues, and providing a positive customer experience Following up with customersFollowing up with customers by phone or email to address queries and gather feedback Managing documentation and paymentsKeeping track of documentation and payments, and following up with suppliers on payments Handling complaintsHandling unforeseen problems and complaints, and determining eligibility for refunds Coordinating with other departmentsWorking with other departments, such as transportation and ground operations, to ensure services are executed accurately and on time Job Types: Full-time, Permanent, Fresher Pay: ₹10,000.00 - ₹25,000.00 per month Benefits: Commuter assistance Internet reimbursement Schedule: Day shift Supplemental Pay: Performance bonus Ability to commute/relocate: Kaloor, Kochi, Kerala: Reliably commute or planning to relocate before starting work (Preferred) Experience: total work: 1 year (Preferred) Language: Hindi (Required) Work Location: In person