2 Operation Assistant Jobs

JOB INFORMATION The ideal candidate is a strategic thinker with strong leadership skills, supporting the overall success of the business by managing teams, optimizing processes, and maintaining strong client relationships. Commitment to our people is our real strength and the key to success. Company size: 1,000+ employees Job title: Assistant Operations Manager (Hindi / English Speaking) Working Location: Kolkata, India Job Description: Our International company is seeking 1 Assistant Operations Manager in India. Ideal candidates can adapt and are well-known for fast-moving and last-moment change. Main Responsibilities: Supervise and manage a team of operations staff. Provide leadership and guidance to ensure the team meets performance targets and KPIs. Implement and oversee changes to streamline processes and enhance productivity. Liaise with clients to understand their requirements and expectations. Implement and monitor quality assurance measures to ensure that services meet or exceed client expectations. Conduct regular quality audits to identify areas for improvement and provide feedback to the team. Oversee training programs for new and existing staff to ensure they are well-equipped with the necessary skills and knowledge. Use data-driven insights to make informed decisions and implement strategies for improvement. Optimize resource utilization to meet operational goals. Address and resolve operational issues promptly. Ensure compliance with industry regulations, company policies, and client requirements. Foster a culture of continuous improvement and innovation within the operations team. Implement best practices and stay informed about industry trends to remain competitive. Job Requirement: At least 2 years of working experience as a Senior Team Leader or equivalent role in a BPO (Business Process Outsourcing) setup. Fluent in English. At least C1 level. Managed at least 50-100 staff across multiple lines of business. Excellent verbal and written communication skills in English, with the ability to express ideas clearly and concisely. Proven track record of meeting and delivering targets and commitments. Content moderation environment work experience is a plus but not required. Proficient in Google Suite and online collaboration tools is a plus. Capable of building productive business relationships with clients. Strong organizational, managerial, critical thinking, creative thinking, problem-solving, decision-making, and analytical skills. Willing to work on public holidays and shifting schedules, including night shifts when needed. Benefits: 1. Salary and Benefits Salary: _______ gross/ month + Bonus + Allowance Attractive salary and benefits, international, fun, and professional working environment; An open and honest culture where people are valued, treated fairly and trusted, and empowered; Health Insurance package; 2. Working time: 5 shifts per week amounting to 48 hours, arranged by the company; Able to work on rostered shifts, weekends, and public holidays; for an interview. ",

Job Description Roles and Responsibilities Conduct daily review meetings with Asset Managers, Inventory Managers, Purchase Executives, and the Billing Manager. Weekly review meetings with Project Managers. Assign tasks to Asset Managers, Inventory Managers, Purchase Executives, and the Billing Manager. Provide guidance and resolve doubts for Asset Managers, Inventory Managers, Purchase Executives, and the Billing Manager. Request and thoroughly cross-examine reports from Asset Managers, Inventory Managers, Purchase Executives, and the Billing Manager. Ensure site quality maintenance. Oversee quantity surveys conducted by the Billing Department. Conduct random site visits to cross-examine Inventory, Quality, and Asset departments work. Schedule site visits for Asset Managers, Inventory Managers, and the Billing Manager, all so their stay and return from site should be decided by operations manager Require immediate reports from managers upon their return to the office and monitor time allocation for each site visit. Ensure all these departments work within the boundaries of the software and encourage to do it. Restrict direct communication between department staff and upper management, allowing only the Operations Manager discuss with management, and find necessary solution for them, basically operations manager should take responsibility on behalf of them, any non-cooperation from staff should be escalated to management Approve and finalize leave requests for department staff without further escalation. Fixing target to these departments, submit target dates to management, and ensure work is completed within the targeted dates (execution target dates set collaboratively with the Project Manager, GM, and MD). Conduct inventory reconciliation, examine asset department bills, and thoroughly review purchase orders and billing department reports. Maintain awareness of each manager s work and activities at all times. Dedicate full attention to operational responsibilities without diversion to other tasks. Any vehicle & machineries should not be shifted from one site to another without the approval of OM, basically OM Should be aware of it Any major repair work should be carried out without the approval of OM, basically OM Should be aware of it Search sub-contractors and follow up with sub-contractors 21. Check vehicle reports and daily reports regularly Before approval of PO cross check quotations Help to hire vehicles and machinery