Operating Engineer

Key Responsibilities:

• Incident & Service Request Handling:

  Manage incidents and requests within SLAs, ensuring timely resolution, escalation, and communication.

• Troubleshooting & RCA:

  Investigate issues, perform root cause analysis, and implement permanent, automated solutions.

• Automation Development:

  Build Python scripts and tools to automate repetitive operational tasks and workflows.

• Monitoring & Alert Response:

  Act on alerts, improve observability, and automate recurring event handling.

• Cloud & Infrastructure Automation:

  Support AWS operations using CI/CD pipelines and Infrastructure-as-Code tools (Terraform, CloudFormation, Ansible).

• Collaboration:

  Work with engineering and support teams to ensure effective knowledge sharing and operational improvements.

Education & Experience:

• BE -

  IT or Electronics & Telecommunication

• Overall

  :

  3 to 5 years

  in operations engineering, DevOps, or automation-heavy Ops roles.

• Python Development & Automation

  : At least

  2 to 3 years

  hands-on.

• Cloud & Infrastructure Automation

  :

  2+ years

  with AWS and IaC tools.

Mandatory Skills:

• Incident & Service Request Resolution

  : Proven experience handling incidents and service requests within defined SLAs.

• Runbook Execution & Enhancement

  : Ability to execute, update, and improve runbooks with automation in mind.

• Python Development (Required)

  : Strong coding skills in Python to build automation scripts, tools, or pipelines.

• Troubleshooting & Root Cause Analysis

  : Strong analytical skills with a focus on robust, automated solutions.

• Monitoring & Alert Response

  : Experience with monitoring/observability tools and creating automated responses for recurring alerts.

• Cloud & Infrastructure Automation

  : Hands-on experience with AWS services, CI/CD pipelines, and Infrastructure-as-Code (Terraform, CloudFormation, or Ansible).

• Soft Skills

  : Ownership mindset, proactive problem-solving, effective communication with cross-functional teams.

Nice to Have:

• Additional Scripting Languages

  : Familiarity with Bash, PowerShell, or similar.

• Tooling & Framework Development

  : Experience building internal utilities, libraries, or frameworks to reduce manual work.

• ServiceNow / ITSM Tools

  : Exposure to ITSM processes and tools for incident/request handling.

• Broader Cloud Exposure

  : Knowledge of other cloud platforms (Azure, GCP) is a plus.

• Automation Frameworks

  : Familiarity with containerization/orchestration (Docker, Kubernetes) for Ops automation.