Posted:1 week ago|
Platform:
Work from Office
Full Time
Supervise and assist the front office staff in greeting and checking in patients and visitors, ensuring a positive and welcoming experience.
Manage appointment scheduling processes, optimizing appointment availability and coordinating with medical staff to accommodate patient needs.
Ensure that patients receive accurate and relevant information regarding hospital services, directions and any required paperwork.
Oversee the front office staff, including receptionists, schedulers and information desk personnel, providing guidance, training and support.
Implement and maintain efficient front office procedures to minimize patient wait times and improve the check-in and check-out process.
Oversee the management and confidentiality of patient records, including verifying and updating patient information as necessary.
Address patient complaints and concerns, striving to resolve issues to the satisfaction of patients and their families.
Oversee the collection of co-pays and other payments from patients, ensuring accurate and secure handling of financial transactions.
Prepare regular reports on front office performance, including metrics related to patient satisfaction and efficiency.
Ensure that front office operations comply with healthcare regulations, including patient privacy and other industry-specific requirements.
Work closely with other hospital departments, such as patient care units, billing and administration, to coordinate and improve the patient experience.
manner.
Jehangir Hospital
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