Online support executive

An online support executive is responsible for engaging with customers through various online channels such as web chat, email, and social media platforms to provide timely and accurate assistance.

Their duties include responding to customer inquiries, resolving issues efficiently, maintaining thorough knowledge of the company's products and services, documenting interactions, and escalating complex problems when necessary.

This role requires excellent communication skills, multitasking abilities, proficiency with web chat platforms or CRM software, problem-solving skills, and a customer-focused approach.

Key Responsibilities:

• Respond promptly to customer queries via online platforms (chat, email, social media).
• Provide clear, accurate information and resolve customer issues efficiently.
• Document customer interactions and escalate issues to relevant departments.
• Monitor chat queues or email tickets to ensure timely responses.
• Collaborate with other teams for complex issue resolution.
• Collect and share customer feedback for service improvement.

Job Types: Full-time, Permanent, Fresher

Pay: ₹8,324.27 - ₹38,420.95 per month

Benefits:

• Health insurance
• Provident Fund