Onboarding Officer - Video KYC-Digital Banking Kotak 811-CEC-VKYC

Kotak Mahindra Bank

0 - 6 years

3 - 4 Lacs

thane

Posted:2 days ago| Platform:

Apply

Skills Required

customer satisfaction information security banking banking products

Work Mode

Work from Office

Job Type

Full Time

Job Description

As an Onboarding Officer for Video KYC (VKYC) under Kotak 811 Digital Banking, you will be responsible for completing full KYC verification for customers via secure video calls
This role is critical in ensuring a smooth, compliant, and customer-friendly onboarding experience
You will verify customer details, ensure documentation accuracy, and maintain high service standards throughout the VKYC process
In addition to KYC verification, you will also engage in cross-selling banking products, providing accurate product information, and ensuring customer satisfaction
The role demands excellent communication skills, attention to detail, and a professional demeanor to represent the bank effectively
Conduct secure video calls with customers to complete full KYC verification
Verify customer-submitted details and ensure documents match the application
Confirm VKYC is completed by the correct individual (Right Party Verification)
Maintain a courteous and professional relationship with customers during the KYC process
Cross-sell relevant banking products and services during interactions
Provide complete and accurate information about products pitched to customers
Follow up with customers who are unavailable during initial contact and ensure timely callbacks
Meet defined targets for VKYC conversions and cross-selling
Ensure customer delight through consistent service and timely resolution of queries
Maintain detailed records of calls and customer interactions
Adhere to information security norms and quality process standards
Stay updated on process changes and implement feedback from team leaders and quality coaches

More Jobs at Kotak Mahindra Bank

Sales Team member - Business Correspondent-SUPPORT SERVICES-HO Financial Inclusion

Vadodara, Gujarat

Experience: Not specified

Salary: Not disclosed

Gold Loan Relationship Officer-LOANS AGAINST GOLD-Marketing Branches Operations

Vadodara, Gujarat

Experience: Not specified

Salary: Not disclosed

Gold Loan Relationship Officer-LOANS AGAINST GOLD-Marketing Branches Operations

Surat, Gujarat

Experience: Not specified

Salary: Not disclosed

Service Officer-BRANCH BANKING-Branch Banking

Mahendragarh District, Haryana

Experience: Not specified

Salary: Not disclosed

Operations Executive-SUPPORT SERVICES-Operations

Ahmedabad, Gujarat

Experience: Not specified

Salary: Not disclosed

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.