On-Call Support Specialist (0–4 Years Experience)

Job Description

Are you passionate about solving problems and delivering top-notch support? Join our dynamic team as an On-Call Support Specialist, where you’ll play a critical role in ensuring seamless IT and customer support services for our clients across North America and Europe. Key Responsibilities: Provide responsive online and voice-based support to international clients Troubleshoot and resolve IT-related issues efficiently and professionally Deliver exceptional customer service with a focus on clarity, empathy, and resolution Work across time zones with flexibility for rotational and on-call shifts Requirements: 0 to 4 years of experience in online call service/customer support (IT support experience is a plus!) Strong verbal and written communication skills in English Familiarity with support tools, ticketing systems, and remote troubleshooting Ability to work independently under pressure and meet SLAs Willingness to work flexible hours (including evenings, nights, and weekends as needed) Show more Show less