Are you passionate about solving problems and delivering top-notch support? Join our dynamic team as an On-Call Support Specialist, where you’ll play a critical role in ensuring seamless IT and customer support services for our clients across North America and Europe. Key Responsibilities: Provide responsive online and voice-based support to international clients Troubleshoot and resolve IT-related issues efficiently and professionally Deliver exceptional customer service with a focus on clarity, empathy, and resolution Work across time zones with flexibility for rotational and on-call shifts Requirements: 0 to 4 years of experience in online call service/customer support (IT support experience is a plus!) Strong verbal and written communication skills in English Familiarity with support tools, ticketing systems, and remote troubleshooting Ability to work independently under pressure and meet SLAs Willingness to work flexible hours (including evenings, nights, and weekends as needed) Show more Show less
Are you a dynamic leader with a passion for driving results in the IT and digital marketing landscape? We're looking for an experienced Sales & Marketing Manager to join our growing team! Key Responsibilities: Lead and manage sales and client service operations for our North American and European clients. Develop and execute strategic marketing plans tailored to digital marketing and IT services. Build and maintain long-term relationships with clients, ensuring top-tier customer support and satisfaction. Collaborate cross-functionally with internal teams to deliver customized solutions and support. Requirements: Minimum 7 years of proven experience in sales and marketing. Strong exposure to North America and Europe client engagement. In-depth understanding of digital marketing, IT sector solutions, and customer support. Excellent communication, presentation, and leadership skills. Ability to work in a fast-paced, global environment. Must be capable of independently identifying, analyzing, and bidding for projects on various platforms. Show more Show less
Are you passionate about solving problems and delivering top-notch support Join our dynamic team as an On-Call Support Specialist, where you'll play a critical role in ensuring seamless IT and customer support services for our clients across North America and Europe. You will be responsible for providing responsive online and voice-based support to international clients. Your key tasks will include troubleshooting and resolving IT-related issues efficiently and professionally. Your focus will be on delivering exceptional customer service with clarity, empathy, and resolution. You should be prepared to work across time zones with flexibility for rotational and on-call shifts. To excel in this role, you should have 0 to 4 years of experience in online call service/customer support (IT support experience is a plus!). Strong verbal and written communication skills in English are essential. Familiarity with support tools, ticketing systems, and remote troubleshooting will be beneficial. You must demonstrate the ability to work independently under pressure and meet service level agreements. A willingness to work flexible hours, including evenings, nights, and weekends as needed, is required.,