Omnichannel Supply Chain Manager (E-Commerce + Retail Distribution)

About

We work for a US-based Company, Harris Freeman, which is home to a portfolio of heritage tea brands that were transforming into success stories.

Our India HQ is in Kolkata, and our team is passionate about growth, performance, and optimisation. We are seeking an Omnichannel Supply Chain Manager (E-commerce and Retail Distribution) for the E-commerce and Retail Distribution business.

About the Role

e-commerce and retail distribution

Key Responsibilities

• Lead

  demand planning and supply chain modelling

  across omnichannel sales by integrating retailer forecasts, POS data, and e-commerce insights.
• Oversee

  global sourcing strategies

  , supplier negotiations, and cost/risk analyses to ensure supply continuity and efficiency.
• Design and manage

  distribution networks

  optimised for omnichannel operations, balancing efficiency, scalability, and compliance.
• Direct

  inventory management

  across internal DCs, 3PLs, FBA/WFS, and retail DCs -including management of fresh and shelf-life–sensitive food products.
• Manage a

  diverse food product portfolio

  , ensuring category-specific supply chain strategies.
• Negotiate and manage

  carrier contracts

  for parcel, LTL, TL, and ocean freight to meet cost and service-level goals.
• Maintain

  system and data integrity

  across WMS, OMS, ERP, and EDI platforms for smooth order flow and accurate reporting.
• Collaborate cross-functionally with leadership, sales, and trade marketing teams to align supply chain execution with business growth objectives.

Requirements

• 8–10 years of proven experience in

  supply chain leadership

  , preferably in

  consumer goods or food & beverage

  sectors.
• Strong background in

  global sourcing

  , supplier negotiations, and procurement modelling.
• Expertise in

  demand planning, inventory optimisation, and forecasting

  for omnichannel and retail environments.
• Hands-on experience managing

  e-commerce fulfilment channels

  such as FBA/WFS and DTC operations.
• Knowledge of handling

  shelf-life–sensitive

  and

  multi-category food products

  within supply chain frameworks.
• Proficiency with

  WMS, OMS, ERP, and EDI systems

  .
• Excellent

  leadership, communication, and cross-functional collaboration

  skills.
• Fluency in English and flexibility in working on a US shift