Omni Sport Advisor for Fitness

As an Omni Sports Advisor at our company, your primary responsibility is to ensure a WOW Customer Experience. This involves greeting, smiling, and engaging with customers to understand their needs. You will be equipped to interact and engage with customers effectively. Additionally, you will promote sports by engaging customers through sports communities and inspiring them to join such communities. It is essential to stay informed and encourage customers to participate in Decathlon events or local sports activities related to their interests. Your focus should always be on ensuring customer satisfaction by proposing the right products and services based on their needs. Utilize all available channels, including in-store, online, and the app, to satisfy customer needs. Offer relevant services such as buyback, repair & maintenance, and personalization. Ensure a smooth checkout experience and make yourself available to customers at all times. Suggest complementary products to enhance the customer's sports practice experience and ensure product availability through reliable inventory management. In addition to customer experience, you will also be responsible for guaranteeing a WOW displayed layout in the store. Your layout should be best in class, safe for both customers and team members, and welcoming, seductive, and engaging. Customers should be able to test all available solutions in your layout. It is crucial to know and highlight the best omnichannel offer to customers, both offline and online. Make sure customers can find the entire range of products for their sports practice either in-store or online and highlight the Circular offer and relevant services. We are looking for individuals who are passionate about providing exceptional customer experiences and are enthusiastic sports lovers. If you are someone who enjoys working with people, making collective decisions, and keen to adapt and learn Omnichannel expertise to optimize business performance through digital tools and data analysis, then you are the ideal candidate for this role.,