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DECATHLON Sports
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Omni Sport Advisor

Omni Sport Advisor

DECATHLON Sports

0 - 2 years

2 - 3 Lacs

prayagraj

Posted:1 hour ago| Platform:

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Skills Required

bpo repair production preventive maintenance customer service customer care plant operations customer support electricals electrical maintenance installation troubleshooting mechanical maintenance servicing communication skills advising

Work Mode

Work from Office

Job Type

Full Time

Job Description

I am equipped to interact and engage with my customers

I promote sports by engaging customers through sports communities

I practice my sport and inspire customers to join sports communities.
I stay informed and encourage customers to participate in Decathlon events or local sports activities related to their interests.

I ensure my customer is Satisfied or Satisfied

I propose the right products & services depending on the needs of my customers
I use all our channels (in-store, .in, App) to satisfy the customer s needs
I propose the relevant services to the customer (buyback, repair & maintenance, personalisation).
I ensure a smooth checkout experience
My customer is at the centre of my activity. I make myself available whatever I am doing.
I suggest complementary products to enhance the customer sports practice experience
I ensure product availability by doing reliable, up-to-date and responsible inventory to support its omnichannel availability.
I ensure the signages are updated for the customers (Self-informed best choice)
I am accountable for the delivery

2nd Responsibility: Create a WOW store experience

The layout is the best in class for my customer

My layout is safe for me, my team, and my customers.
My Layout is welcoming, seductive and engaging.
I ensure my customers can test all our solutions

I know and highlight the best omnichannel offer to my customers, both offline and online

I know the complete offer in my store and online
I ensure My customer will find the entire range of products for their sports practice - either in-store or online
I suggest the best possible solution to my customer as per their need
I ensure all the necessary services for my sport are available to my customer
I highlight our Circular offer and relevant services

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DECATHLON Sports

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DECATHLON Sports

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Omni Sport Advisor