Officer-Video Banking

1 - 4 years

3 - 4 Lacs

Posted:2 days ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

  • Responsible for carrying out customer identification process through video calls and adhering to Know your Customer (KYC) standards as per regulatory guidelines
  • Receive and respond to customer service account inquiries on account balances and transaction
  • Responsible for handling any inquiries and resolving customer complaints.
  • Promote banks products and services over video calls.
  • Identify customer needs & refer customers to appropriate banking services
  • Handle video calls of the customers to complete full KYC
  • Verify the details submitted by the customers while opening the account and documents submitted are according to the guidelines of the Banking norms
  • Should maintain good relationship with the customers throughout the KYC process
  • Generate revenue through sales across all product segments
  • Adhere to all Service and Business metrics set for the unit
  • Ensure to pick up 70+ calls per day
  • Responsible for suggesting methods to improve area operations, efficiency and service to both internal and external customers

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Ujjivan Small Finance Bank logo
Ujjivan Small Finance Bank

Banking and Financial Services

Bengaluru

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