Job Description

Handle day-to-day IT support tickets related to desktops, laptop, mobile devices, printers, and peripheral hardware Troubleshoot and resolve issues with Windows OS, basic software applications, network connectivity, and user access Administer and manage Active Directory, user access controls, system privileges, and security Manage VLAN configuration and monitoring, supporting network segmentation and troubleshooting Perform routine preventive maintenance of IT hardware and support IT asset inventory management Coordinate with vendors for warranty replacements, hardware procurement, and service requestsSupport IT onboarding/offboarding activities such as system provisioning, email account setup, and asset allocation Provide first-level ERP support including user access, basic troubleshooting, and coordination with functional/technical teams for escalations Maintain IT documentation including issue logs, user guides, and SOPs