Ocean Freight Manager - West Region

Job Purpose:

Responsible for managing and controlling all Ocean operations in the region while ensuring compliance, service quality, and cost efficiency. The role supports the Regional Head in achieving Ocean P&L objectives, drives process improvements, fosters stakeholder collaboration, and delivers superior customer service while effectively leading the Ocean operations team.

Key Accountabilities:

• Manage and control all ocean freight operations (FCL, LCL, imports, exports) in the West region, ensuring compliance, service quality, and cost efficiency.
• Drive P&L performance for the ocean freight product in the region, delivering on revenue, gross profit, and cost optimization targets.
• Develop and maintain strong relationships with carriers, NVOCCs, and vendors to secure competitive procurement rates and optimal space allocation.
• Collaborate with sales and account management teams to support business growth, improve customer satisfaction (NPS/CSAT), and expand market share in key trade lanes.
• Monitor regional performance through KPIs (transit times, documentation accuracy, operational efficiency) and take corrective action to ensure service reliability.
• Ensure adherence to company SOPs, ISO standards, and regulatory requirements while driving process improvements and digitalization.
• Lead, mentor, and develop the regional ocean operations team, ensuring engagement, capability building, and performance delivery.

Education & Qualifications:

Bachelor&aposs Degree in Business, Logistics, Supply Chain, or a related field.

Experience:

Minimum 10-12 years of relevant working experience in the logistics industry in similar capacity with regional or P&L responsibilities.

Specialist Knowledge & Skills:

• Strong analytical and problem-solving skills; both short-term/tactical and long-term/strategic
• Act as focal point for logistics related escalations and complaints, and all other quality matters
• Knowledge of sustainability practices in shipping and logistics.
• Familiarity with international trade regulations and customs processes.
• Exposure to cost-optimization or process re-engineering projects.

Interpersonal & Communication Skills

• Excellent verbal and written communication skills.
• Strong leadership, stakeholder management, and team development capabilities.
• Strong negotiation skills with shipping lines and vendors.
• Ability to manage conflict and drive alignment across functions.
• Experience in handling cross-cultural teams and global stakeholders.