Job
Description
The Role Are you ready to lead and inspire a team of talented professionals towards delivering services that make a real impact? As a Services Delivery Team Lead at Kyndryl, youll have the opportunity to take the lead in guiding our squads towards delivering exceptional end-to-end services. As a facilitator of agile practices, you'll be instrumental in optimizing workflows, identifying bottlenecks, and eliminating obstacles to supercharge squad performance. Armed with your deep technical expertise, you'll champion high-quality deliverables throughout the technical services life-cycle, not only meeting but exceeding our customer business needs. Your role extends beyond technical expertise it's about understanding our customer industries and how they utilize our products to achieve their desired outcomes. You'll work in tandem with Delivery Managers to ensure that these customer service priorities are met. Youll steer your squads past technology and process roadblocks, leveraging Kyndryl Bridge's unique data insights to tailor improvements and enhance service stability. As the go-to technical resource, you'll take the lead in troubleshooting and resolving complex service-related issues while ensuring that squad workloads align with business priorities. Your ability to communicate effectively will be crucial as you engage with client stakeholders, maintain synchronization on project progress, and provide valuable feedback to help squad members grow. You'll represent the team at user group meetings, leadership gatherings, and client interactions, deftly navigating complex scenarios as they arise. You'll play a pivotal role in interdisciplinary service improvements projects, collaborating with other squads and creating agile teams to meet customer evolving needs. Setting and achieving challenging yet attainable team targets will be second nature to you, aligning with business metrics, performance standards, and SLAs while diligently managing individual and team performance. As a Services Delivery Team Lead, you'll have the opportunity to leverage cutting-edge data-driven insights and AI services, following best practices to tackle intricate data management challenges and deliver data modernization and platform management services. Ideally, you'll possess both a technical background and well-developed interpersonal skills bridging the gap between the technical and account leadership worlds and fostering a deep understanding of the team's technical resolutions. If you're ready to lead, innovate, and drive services delivery excellence that make a difference join us at Kyndryl and help deliver real-world impact through technology and collaboration. Responsibilities: Manage and maintain Active Directory (AD) environments. Azure Active Directory (AAD) environments. Administer and support Office 365 services, including Exchange Online, SharePoint Online, Teams, and OneDrive for Business, end point security, Creating, modifying, and deleting user accounts, assigning licenses, and managing user permissions across Office 365 services Implement and maintain procedures, security policies, including password complexity, multi-factor authentication, and data encryption. Diagnosing and resolving problems related to user access, email delivery, file sharing, and application functionality Tracking the health, usage and performance of AD, Office 365 services, identifying and resolving issues proactively. MFA, EATP, endpoint detection and response (EDR), vulnerability management, and managed hunting. Troubleshoot and resolve issues related to AD, Office 365 services EPS, assist in the data migration to O365 services Perform audits/assessment & implement new features and updates, ensure the security and compliance in the environments. Collaborate with other IT professionals and departments to understand their needs and provide solutions. Train and support end-users on AD, MFA, EPS, Office 365 applications and features. Ensure data backup and recovery processes are in place for AD and Office 365 services. To Provideextend technical support for AD and Office 365-related projects and issues. Who You Are Who You Are Youre good at what you do and possess the required experience to prove it. However, equally as important you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused someone who prioritizes customer success in their work. And finally, youre open and borderless naturally inclusive in how you work with others. Required Skills and Experience 5-8 years of experience in managing Active Directory and Office 365 environments. Strong understanding of Active Directory and Office 365 architecture and services. Experience with Exchange Online, SharePoint Online, Teams, and OneDrive for Business. Proficiency in PowerShell scripting for AD and Office 365 administration. Excellent problem-solving and troubleshooting skills. Strong communication and interpersonal skills. Ability to work independently and as part of a team. Experience with security and compliance in AD and Office 365. Strong communication and teamwork abilities Job Qualifications: Bachelors degree in computer science, Information Technology, or a related field Relevant O365 professional certifications or similar
