Nps

As a full-time on-site NPS (Net Promoter Score) professional based in Guwahati, your main role involves measuring customer loyalty and satisfaction through the collection and analysis of customer feedback. You will work closely with various departments to improve the overall customer experience and drive initiatives to boost NPS scores. Key Responsibilities: - Measure customer loyalty and satisfaction using NPS methodologies - Analyze customer feedback data to identify trends - Collaborate with different departments to enhance customer experience - Lead initiatives focused on increasing NPS scores Qualifications: - Prior experience in customer experience management and NPS methodologies - Strong analytical skills to interpret data effectively - Excellent communication and interpersonal abilities - Capability to work collaboratively across functions and lead initiatives - Knowledge of the insurance industry would be advantageous - Bachelor's degree in Business, Marketing, or a related field,