Nps

As a full-time on-site NPS (Net Promoter Score) professional based in Guwahati, your primary role will involve measuring customer loyalty and satisfaction by collecting and analyzing customer feedback. You will work closely with various departments to enhance the overall customer experience and lead initiatives aimed at boosting NPS scores. Key Responsibilities: - Measure customer loyalty and satisfaction through NPS methodologies - Analyze customer feedback data to identify trends and areas for improvement - Collaborate with different departments to improve the customer experience - Drive initiatives focused on increasing NPS scores and overall customer satisfaction Qualifications: - Previous experience in customer experience management and NPS methodologies - Strong analytical skills to effectively interpret and utilize data - Excellent communication and interpersonal abilities to interact with various stakeholders - Ability to work collaboratively across functions and lead initiatives to improve customer satisfaction - Knowledge of the insurance industry would be advantageous - Bachelor's degree in Business, Marketing, or a related field (Note: The additional details about the company were not provided in the job description.) As a full-time on-site NPS (Net Promoter Score) professional based in Guwahati, your primary role will involve measuring customer loyalty and satisfaction by collecting and analyzing customer feedback. You will work closely with various departments to enhance the overall customer experience and lead initiatives aimed at boosting NPS scores. Key Responsibilities: - Measure customer loyalty and satisfaction through NPS methodologies - Analyze customer feedback data to identify trends and areas for improvement - Collaborate with different departments to improve the customer experience - Drive initiatives focused on increasing NPS scores and overall customer satisfaction Qualifications: - Previous experience in customer experience management and NPS methodologies - Strong analytical skills to effectively interpret and utilize data - Excellent communication and interpersonal abilities to interact with various stakeholders - Ability to work collaboratively across functions and lead initiatives to improve customer satisfaction - Knowledge of the insurance industry would be advantageous - Bachelor's degree in Business, Marketing, or a related field (Note: The additional details about the company were not provided in the job description.)