Non Voice Support

Experience – 0 - 1 year
Location - Chennai
Shift time - 6.00 pm to 3.00 am

Company Description
We are seeking a detail-oriented and proactive Non Voice Support Executive to join our team. The ideal candidate will be responsible for monitoring and tracking customer orders in real-time, resolving issues, and ensuring smooth coordination between internal teams and external partners. Freshers or candidates with up to 1 year of experience are welcome to apply.

Key Responsibilities:

• Monitor and track orders in real-time across multiple platforms and systems.
• Identify and resolve order-related issues such as delays, rejections, or mismatches.
• Coordinate with internal departments and external stakeholders to ensure timely order fulfillment.
• Provide prompt and professional status updates to customers via email or chat.
• Escalate unresolved or critical order exceptions to the appropriate team or manager.
• Maintain accurate and up-to-date logs of order status, issues, and resolutions using CRM or order management tools.
• Analyze order trends and recurring problems to support process improvements.
• Ensure adherence to defined Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).

Requirements:

• Bachelor’s degree in Technology, Computer Science, or any other relevant field.
• Strong communication skills (written and verbal).
• Attention to detail and ability to multitask in a fast-paced environment.
• Willingness to work in night shifts and in a rotational shift environment, if required

Job Type: Full-time

Pay: ₹15,000.00 - ₹18,000.00 per month

Shift:

• Night shift

Work Location: In person