• Make outbound calls through dialer to customers. • Provide personalised customer experience by responding to the needs of the customers. • Handle calls with highest quality standard. • Coordination with cross functional team.
* Make outbound calls to promote BFSI products to partner customers. * Build rapport, identify customer needs, and recommend suitable products. * Ensure high-quality, personalized interactions. * Handle escalations and coordinate with internal teams
- Support daily operations and backend processes. - Assist in preparing reports and presentations. - Handle documentation and file management. - Respond to emails and handle basic correspondence.
- Find and develop new business opportunities - Understand client needs and offer smart IT solutions - Stay updated on industry trends and the competition - Work closely with tech teams to close the deal. - Build long-term relationships with clients
- Build and maintain strong relationships with existing and prospective customers. - Handle customer inquiries via phone, email, or in-person. - Coordinate with internal departments. - Maintain accurate customer records in CRM or database systems.
Respond to customer queries via email, chat, or ticketing systems. Document all interactions, transactions, and follow-ups accurately. Ensure timely resolution and high customer satisfaction. Escalate complex issues to relevant departments.
Plan and execute all digital marketing activities, including SEO/SEM, marketing database, email, social media Identify trends,insights, optimize spend and performance based on insights. Manage and optimize the company’s social media presence.
Enter and update data accurately into company databases, spreadsheets, and systems. Maintain and organize electronic and physical records. Prepare and generate reports as required. Handle email correspondence and other administrative tasks.
Respond to customer queries via email, chat, or ticketing systems. Document all interactions, transactions, and follow-ups accurately. Stay updated with product and process knowledge. Follow all company policies, procedures
Respond to customer queries via email, chat, or ticketing systems. Document all interactions, transactions, and follow-ups accurately. Ensure timely resolution and high customer satisfaction. Stay updated with product and process knowledge.