NOC L2 Engineer

Job Summary:

 to support our ISP operations. The candidate will be responsible for handling escalated network issues, ensuring optimal network performance, performing root cause analysis, and coordinating with L3 teams for critical incidents. This role acts as the second line of defense in maintaining service uptime and quality across our network infrastructure.

Key Responsibilities:

• Monitor, analyze, and troubleshoot network alarms, events, and performance metrics using NMS/EMS tools.
• Handle escalated issues from L1 engineers and resolve or escalate to L3 when required.
• Perform configuration, maintenance, and health checks on core routers, switches, firewalls, BRAS, CGNAT, and access network elements (OLT, L2 & L3 Switches).
• Troubleshoot Layer 2/3 network issues OSPF, BGP, MPLS, PPPoE, VLANs, etc.
• Coordinate with field teams and vendors for fault resolution and maintenance activities.
• Maintain network documentation and update incident/issue trackers and logs.
• Conduct root cause analysis (RCA) and prepare incident reports for major outages.
• Participate in network upgrades, migrations, and deployment of new services.
• Provide support for scheduled maintenance and emergency changes, including after-hours or on-call as required.
• Ensure SLA compliance and assist in customer impact analysis during downtime or performance degradation.

Technical Skills & Experience:

• 5-7 years of experience in NOC/NMS operations within an ISP or telecom environment.
• Strong understanding of IP networking (IPv4/IPv6), routing protocols (OSPF, BGP), MPLS, VLAN, NAT, DNS, DHCP.
• Hands-on experience with Nokia,Cisco, Juniper, MikroTik, Huawei, or similar network devices.
• Familiarity with broadband technologies (FTTH, GPON,  PPPoE).
• Experience with monitoring tools like SolarWinds, Zabbix, Nagios, Cacti, or proprietary EMS/NMS platforms.
• Basic Linux CLI knowledge for troubleshooting network systems.

Soft Skills:

• Strong analytical and problem-solving skills.
• Good communication and coordination abilities.
• Ability to work under pressure and during night shifts/weekends if required.
• Attention to detail and a proactive attitude.

Educational Qualifications:

• Bachelors Degree/Diploma in Computer Science, Electronics, or related field.
• Certifications like CCNA, CCNP, CCIE , JNCIA, or equivalent are preferred.