NOC Engineer - SMS

As a NOC Engineer at Bankai Group, you will be responsible for providing 24X7X365 NOC Support for VAS related issues. Your key responsibilities will include: - Mandatory Skills: SMPP, SMSC - Manage day to day operations of SMS NOC Customer/Vendor/Route/Rate Configuration Management, Trace Capturing & Troubleshooting. - Monitoring of all alarms/alerts from the system and System health checklist for various nodes. - Answer customer emails/calls and provide timely & high level of service. - Use a variety of tools (Ethereal/Wireshark, ping, traceroute, browser, etc.) to quickly verify reported events. - Head to Head testing/configuration with clients. - Management reporting as per requirement. - Maintain a good understanding of all NOC processes and implement them appropriately. Qualifications required for this position: - Bachelors/Masters or Diploma in any field. Bankai Group is an organization that values its people and promotes a culture of learning, teamwork, authenticity, integrity, and adherence to statutory rules and regulations. Join us in our inclusive approach towards our team and contribute to our mission of being a good corporate citizen.,