NMS/EMS/OSS Solution Architect

Job Title: NMS/EMS/OSS Solution Architect

Location: Hyderabad

Job Type: Full-Time

Department: Technology Services

Reports To: Vice President - Technology / CTO

Job Summary:

NMS/EMS/OSS Solution Architect

Key Responsibilities:

Architecture & Design:

• Design and document

  High-Level Designs (HLDs)

  and

  Low-Level Designs (LLDs)

  for NMS/EMS/OSS solutions.
• Architect scalable and resilient systems for multi-vendor network environments.
• Define integration strategies for

  North-Bound Interfaces (NBI)

  and

  South-Bound Interfaces (SBI)

  .

Deployment & Integration:

• Lead deployment of NMS/EMS/OSS platforms across telecom and enterprise networks.
• Integrate with third-party systems using SNMP, REST APIs, SOAP, CORBA, and other protocols.
• Ensure seamless interoperability with existing IT infrastructure and OSS/BSS systems.

Process & Workflow Management:

• Implement and optimize

  ITOM processes

  including event, incident, problem, and change management.
• Align architecture with

  ITIL best practices

  and service management frameworks.
• Design and automate

  process flows and workflows

  for fault, performance, and configuration management.

Ticketing & Service Platforms:

• Integrate NMS/EMS with ticketing platforms such as

  OpenText SMAX,

  ServiceNow

  ,

  Remedy

  , or

  JIRA

  .
• Automate ticket generation, escalation, and resolution workflows based on SLA thresholds.

SLA Reporting & Optimization:

• Define SLA metrics and implement real-time and historical reporting dashboards.
• Analyse network performance data to identify trends and recommend optimization strategies.
• Capability to collaborate with operations teams to improve service quality and reduce downtime.

Documentation & Compliance:

• Maintain comprehensive documentation including architecture diagrams, integration guides, and operational manuals.
• Ensure compliance with regulatory standards and internal security policies.

Required Technical Skills:

• Proven experience in

  NMS/EMS/OSS architecture and deployment

  (e.g., HPE OV Suite, OpenText NNM/NoM/NA, Zabbix, Netcool, OpenView, Cisco Prime/EPNM, , Nokia NFM).
• Strong understanding of

  ITOM and ITIL processes

  and their application in network operations.
• Expertise in

  North-Bound/South-Bound integrations

  and protocol handling (SNMP, REST, SOAP, XML, JSON).
• Experience with

  workflow automation

  and

  ticketing platforms

  (ServiceNow, Remedy, JIRA).
• Proficiency in scripting (Python, Shell, Perl) and automation tools.
• Familiarity with

  network technologies

  (IP/MPLS, LTE/5G, SD-WAN, DWDM).
• Knowledge of

  network performance monitoring

  ,

  SLA reporting

  , and

  optimization techniques

  .

Preferred Qualifications:

• Bachelors or Master’s degree in Engineering (IT, Telecommunications, Computer Science, or related field).
• Trained on ITIL processes, ServiceNow, SMAX, NNM/NoM or relevant OSS/NMS platforms.
• Experience in telecom OSS/BSS environments and cloud-native NMS/EMS solutions.
• Exposure to AI/ML-based network analytics and predictive maintenance tools.

Work Environment:

• On-Site work model with occasional travel to client or project sites.
• Collaborative and dynamic team environment with opportunities to work on cutting-edge telecom and enterprise infrastructure.