Night Auditor/Front Desk Clerk

Job Description

The Night Auditor is responsible for overseeing the front desk operations during overnight hours, ensuring accurate financial reporting, and providing exceptional customer service to guests. This role combines basic accounting duties with front office responsibilities, making it essential for maintaining the integrity of daily hotel operations. Key Responsibilities: Audit and Balance Daily Reports: Reconcile and balance all financial transactions from the day’s operations. Prepare and distribute daily reports, including revenue summaries and audit logs. Ensure accuracy in guest folios and billing information. Guest Services: Check-in and check-out guests during overnight hours. Address guest inquiries, requests, and complaints promptly and professionally. Handle late arrivals and early departures efficiently. Front Desk Operations: Perform regular front desk duties including answering phones, managing reservations, and processing payments. Maintain security and confidentiality of guest information and hotel operations. Safety and Security: Conduct regular property walks and monitor surveillance to ensure the safety of guests and property. Report any suspicious activity or maintenance issues to the appropriate departments. Administrative Tasks: Update records in the property management system (PMS). Prepare shift summaries and communicate handoff details to the morning staff. Qualifications: High school diploma or equivalent; associate’s or bachelor’s degree in hospitality or accounting is a plus. Previous experience in front desk, bookkeeping, or night audit preferred. Familiarity with hotel property management systems (e.g., Opera, OnQ, or similar). Strong math, analytical, and customer service skills. Ability to work independently and manage multiple tasks during overnight shifts. Excellent communication and problem-solving abilities. Job Types: Full-time, Permanent, Fresher Pay: ₹45,000.00 - ₹50,000.00 per month Benefits: Cell phone reimbursement Health insurance Provident Fund Schedule: Day shift Morning shift Night shift Rotational shift Supplemental Pay: Performance bonus Yearly bonus Work Location: In person