80 Nextiva Jobs - Page 4

Redefine the future of customer experiences. One conversation at a time. We’re changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans. Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication. If you’re ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you’re in the right place. Build Amazing - Deliver Amazing - Live Amazing - Be Amazing We are seeking a dynamic and visionary leader to head our Data & AI Business Unit. This role is pivotal in shaping our product strategy, driving growth and revenue, and leading engineering investments. The ideal candidate will have a strong background in managing ML engineers, data scientists, and product managers, with a focus on applied AI. Key Responsibilities Leadership & Strategy: Develop and execute a comprehensive product strategy to drive growth and revenue. Lead a global team of ML engineers, data scientists, and product managers. Engineering Investments: Oversee the development of robust data architectures, data pipelines for 1st and 3rd party data, and 3rd party enrichments through connectors. AI & ML Models: Manage the creation and deployment of both 1st and 3rd party ML models, ensuring they meet the needs of various vertical industries. Customized Solutions: Deliver tailored AI solutions for different industries, leveraging both in-house and third-party technologies. Process Optimization: Lead the organization with an optimal level of process, balancing innovation with efficiency. Global Collaboration: Foster a collaborative environment within a distributed team, ensuring seamless communication and coordination across different time zones. Customer Engagement: Ensure that AI solutions enhance customer interactions, driving productive relationships and optimal outcomes based on business priorities and customer preferences. Qualifications Proven experience in leading data and AI teams, including ML engineers, data scientists, and product managers. Strong track record in developing and executing product strategies that drive growth and revenue. Expertise in data architecture, data pipelines, and integrating 3rd party data enrichments. Deep understanding of applied AI and the ability to deliver customized solutions for various industries. Excellent leadership and organizational skills, with experience managing global and distributed teams. Ability to balance process with innovation, ensuring optimal efficiency and effectiveness. Strong focus on enhancing customer engagement and achieving optimal outcomes in line with business priorities. Minimum Requirements Experience: At least 10+ years of experience in data science, machine learning, or a related field, with at least 5 years in a leadership role. Education: Preferred Advanced degree (master's or PhD) in Computer Science, Data Science, Engineering, or a related discipline. Equivalent experience acceptable. Technical Skills: Proficiency in data architecture, data pipelines, and machine learning model development and deployment. Industry Knowledge: Experience in delivering AI solutions across multiple industries, with a strong understanding of industry-specific challenges and opportunities. Leadership: Demonstrated ability to lead and inspire a global, distributed team, fostering a collaborative and innovative work environment. Why Join Us Be part of a forward-thinking company at the cutting edge of AI technology. Lead a talented and diverse team of professionals. Drive impactful projects that transform industries and create value. Enjoy a flexible and collaborative work environment. Total Rewards Our Total Rewards offerings are designed to allow our employees to take care of themselves and their families so they can be their best, in and out of the office. Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses. Medical 🩺 - Medical insurance coverage is available for employees, their spouse, and up to two dependent children with a limit of 500,000 INR, as well as their parents or in-laws for up to 300,000 INR. This comprehensive coverage ensures that essential healthcare needs are met for the entire family unit, providing peace of mind and security in times of medical necessity. Group Term & Group Personal Accident Insurance 💼 - Provides insurance coverage against the risk of death / injury during the policy period sustained due to an accident caused by violent, visible & external means. Coverage Type - Employee Only Sum Insured - 3 times of annual CTC with minimum cap of INR 10,00,000 Free Cover Limit - 1.5 Crore Work-Life Balance ⚖️ - 15 days of Privilege leaves per calendar year, 6 days of Paid Sick leave per calendar year, 6 days of Casual leave per calendar year. Paid 26 weeks of Maternity leaves, 1 week of Paternity leave, a day off on your Birthday, and paid holidays Financial Security💰 - Provident Fund & Gratuity Wellness 🤸‍ - Employee Assistance Program and comprehensive wellness initiatives Growth 🌱 - Access to ongoing learning and development opportunities and career advancement At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career! Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs in late 2021, valuing the company at $2.7B.To check out what’s going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog. Show more Show less

Redefine the future of customer experiences. One conversation at a time. We’re changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans. Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication. If you’re ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you’re in the right place. Build Amazing - Deliver Amazing - Live Amazing - Be Amazing We are seeking an experienced and highly motivated Channel Marketing Partner to drive our partner ecosystem's growth and success. As the primary contact point for all solution partners, you will play a crucial role in cultivating strong connections with executive management teams and field teams at partner companies, fostering revenue-focused relationships. With your expertise in partner recruitment, enablement, sales coaching, and channel marketing, you will work collaboratively with internal departments to ensure seamless assistance for partners and customers. Your contribution to revenue generation and consistent quote attainment will be pivotal in achieving our regional business goals. Key Responsibilities Establishing productive, professional relationships with key personnel in partner accounts Recruiting, educating, and nurturing channel partners to achieve success Coordinating the involvement of company personnel, including support, service, technical and management resources to meet partner performance objectives and partner expectations Meeting assigned targets for profitable sales volume and strategic objectives in partner accounts Proactively leading a joint partner planning process that develops mutual performance objectives, financial targets, and critical milestones associated with a productive partner relationship Proactively assessing, clarifying, and validating partner needs on an ongoing basis Selling through partner organizations to end users in coordination with partner sales resources Managing potential channel conflict with other sales channels by fostering excellent communication internally and externally, and through strict adherence to channel rules of engagement Leading solution development efforts that best address end-user needs while coordinating the involvement of all necessary company and partner personnel Ensuring partner compliance with partner agreements Driving adoption of company programs among assigned partners Proactively recruiting new qualifying partners Qualifications 5+ years’ of demonstrated experience in channel partner recruitment and management, with a telecommunications product Extensive network of channel partners within the assigned territory Documented success of bring on new channel partners to an organization Proof of quota attainment and meeting performance objectives Advanced understanding of CX and Contact Centre solutions Bachelor’s degree in Business or equivalent combination of education and related work experience Excellent communication skills, including the ability to exercise assertiveness to influence others to create desired sales results Ability to prioritize and handle multiple tasks Strong organization skills with superior attention to detail, adaptability and quick thinking Excellent presentation skills Ability to follow directions from a remote manager/leader. Ability to travel up to 50% of the time, at times on short notice Intermediate to Advanced Microsoft Word, Excel, Access, and PowerPoint skills Total Rewards Our Total Rewards offerings are designed to allow our employees to take care of themselves and their families so they can be their best, in and out of the office. Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses. Medical 🩺 – Medical insurance coverage is available for employees, their spouse, and up to two dependent children with a limit of 500,000 INR, as well as their parents or in-laws for up to 300,000 INR. This comprehensive coverage ensures that essential healthcare needs are met for the entire family unit, providing peace of mind and security in times of medical necessity. Group Term & Group Personal Accident Insurance 💼 - Provides insurance coverage against the risk of death / injury during the policy period sustained due to an accident caused by violent, visible & external means. Coverage Type - Employee Only Sum Insured - 3 times of annual CTC with minimum cap of INR 10,00,000 Free Cover Limit - 1.5 Crore Work-Life Balance ⚖️ - 15 days of Privilege leaves per calendar year, 6 days of Paid Sick leave per calendar year, 6 days of Casual leave per calendar year. Paid 26 weeks of Maternity leaves, 1 week of Paternity leave, a day off on your Birthday, and paid holidays Financial Security💰 - Provident Fund & Gratuity Wellness 🤸‍ - Employee Assistance Program and comprehensive wellness initiatives Growth 🌱 - Access to ongoing learning and development opportunities and career advancement At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career! Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs in late 2021, valuing the company at $2.7B.To check out what’s going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog. Show more Show less

Redefine the future of customer experiences. One conversation at a time. We’re changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans. Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication. If you’re ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you’re in the right place. Build Amazing - Deliver Amazing - Live Amazing - Be Amazing We’re looking for a highly skilled and hands-on RAG (Retrieval-Augmented Generation) & Prompt Engineer to join our applied AI team. You’ll work with cutting-edge open-source and proprietary LLMs (like LLaMA, Mistral, Claude, GPT-4o, etc.) to build, prompt, and orchestrate intelligent agents that are capable, reliable, and production-ready. This role is perfect for someone who has experience developing prompt chains, implementing tool-calling workflows, and debugging AI agents at scale. Key Responsibilities Design, develop, and iterate on prompt strategies tailored to downloadable models and major APIs (LLaMA, Mistral, Claude, GPT-4o, etc.). Architect and implement RAG pipelines with a deep understanding of embedding models, retrievers, and context optimization techniques. Create prompt chains and tool-calling workflows for dynamic agent behavior using Responses API and similar frameworks. Design, test, and deploy foolproof agent architectures using OpenAI tool calling and agent protocol layers. Write robust Guardrails and control flows for agents to prevent unintended behaviors and ensure task compliance. Debug and maintain agent codebases, ensuring reliability and scalability of deployed services. Apply basic knowledge of OpenAI Operator and related orchestration tools to manage agent lifecycle. Collaborate with researchers and infra teams to optimize prompt efficiency and latency. Must-Have Qualifications 3 - 5 years of experience in AI engineering, prompt engineering, or applied ML roles. Proven experience working with both downloadable open-source models and hosted APIs. Strong knowledge of LLM prompt design patterns, prompt chaining, and failure handling. Ability to build agent systems that are secure, auditable, and self-healing. Good coding and debugging skills in Python (or relevant stack) with focus on AI orchestration. Familiarity with agent deployment pipelines, containerized environments, and CI/CD flows. Tech Stack We Use Python, FastAPI, LangChain / LlamaIndex. OpenAI, Anthropic, HuggingFace. Vector DBs (Weaviate, Pinecone, Qdrant). Responses API, OpenAI Operator, A2A SDK. Docker, GitHub Actions, GCP/AWS. Bonus (Nice-to-Have Skills) Experience building agents from scratch, especially with agent transfer logic and persistent memory. Understanding of Model Context Protocols and how to integrate them into multi-agent LLM stacks. Familiarity with A2A SDK for agent-to-agent communication and delegation. Hands-on experience with LoRA / QLoRA techniques for fine-tuning GPT-style models on downstream or domain-specific tasks. Experience with vector DBs, context compression, or multi-turn reasoning at scale. Total Rewards Our Total Rewards offerings are designed to allow our employees to take care of themselves and their families so they can be their best, in and out of the office. Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses. Medical 🩺- Medical insurance coverage is available for employees, their spouse, and up to two dependent children with a limit of 500,000 INR, as well as their parents or in-laws for up to 300,000 INR. This comprehensive coverage ensures that essential healthcare needs are met for the entire family unit, providing peace of mind and security in times of medical necessity. Group Term & Group Personal Accident Insurance 💼 - Provides insurance coverage against the risk of death / injury during the policy period sustained due to an accident caused by violent, visible & external means. Coverage Type - Employee Only Sum Insured - 3 times of annual CTC with minimum cap of INR 10,00,000 Free Cover Limit - 1.5 Crore Work-Life Balance ⚖️ - 15 days of Privilege leaves per calendar year, 6 days of Paid Sick leave per calendar year, 6 days of Casual leave per calendar year. Paid 26 weeks of Maternity leaves, 1 week of Paternity leave, a day off on your Birthday, and paid holidays Financial Security💰 - Provident Fund & Gratuity Wellness 🤸‍ - Employee Assistance Program and comprehensive wellness initiatives Growth 🌱 - Access to ongoing learning and development opportunities and career advancement At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career! Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs in late 2021, valuing the company at $2.7B.To check out what’s going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog. Show more Show less

Redefine the future of customer experiences. One conversation at a time. We’re changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans. Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication. If you’re ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you’re in the right place. Build Amazing - Deliver Amazing - Live Amazing - Be Amazing We are seeking a skilled and customer-focused Technical Support Supervisor to join our team. You will be the first point of contact for clients and internal users experiencing technical issues. Your role will involve troubleshooting hardware and software problems, resolving network issues, and ensuring a high level of customer satisfaction. Key Responsibilities Supervise and mentor a team of technical support agents Monitor daily operations, ticket, server monitoring and SLA adherence Handle complex/escalated issues and provide guidance for resolution Maintain documentation and ensure knowledge base updates Conduct regular team meetings, performance reviews, and training Collaborate with engineering/product teams for bug escalations Analyze support trends to recommend improvements and reduce repeat incidents Maintain documentation and ensure knowledge base updates Drive customer satisfaction through quality assurance practices Collaborate with clients over phone or video calls for in-depth technical troubleshooting Qualifications Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field 3–5 years of experience in technical support, including 1–2 years in a supervisory or team lead role is an added advantage Strong knowledge of IT systems, troubleshooting techniques, and support tools Experience managing a support team or helpdesk operations Familiarity with ticketing systems (e.g., Zendesk, Jira, ServiceNow) and SLA management Excellent communication, leadership, and conflict-resolution skills Ability to train, mentor, and evaluate team members Strong analytical and problem-solving skills Willingness to work in shifts or on-call rotations if required Exposure to ITIL processes or technical certifications (e.g., CompTIA, Microsoft, AWS) is a plus Nextiva DNA (Core Competencies) Nextiva’s most successful team members share common traits and behaviors: Drives Results: Action-oriented with a passion for solving problems. They bring clarity and simplicity to ambiguous situations, challenge the status quo, and ask what can be done differently. They lead and drive change, celebrating success to build more success. Critical Thinker: Understands the "why" and identifies key drivers, learning from the past. They are fact-based and data-driven, forward-thinking, and see problems a few steps ahead. They provide options, recommendations, and actions, understanding risks and dependencies. Right Attitude: They are team-oriented, collaborative, competitive, and hate losing. They are resilient, able to bounce back from setbacks, zoom in and out, and get in the trenches to help solve important problems. They cultivate a culture of service, learning, support, and respect, caring for customers and teams. Total Rewards Our Total Rewards offerings are designed to allow our employees to take care of themselves and their families so they can be their best, in and out of the office. Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses. Medical 🩺 - Medical insurance coverage is available for employees, their spouse, and up to two dependent children with a limit of 500,000 INR, as well as their parents or in-laws for up to 300,000 INR. This comprehensive coverage ensures that essential healthcare needs are met for the entire family unit, providing peace of mind and security in times of medical necessity. Group Term & Group Personal Accident Insurance 💼 - Provides insurance coverage against the risk of death / injury during the policy period sustained due to an accident caused by violent, visible & external means. Coverage Type - Employee Only Sum Insured - 3 times of annual CTC with minimum cap of INR 10,00,000 Free Cover Limit - 1.5 Crore Work-Life Balance ⚖️ - 15 days of Privilege leaves per calendar year, 6 days of Paid Sick leave per calendar year, 6 days of Casual leave per calendar year. Paid 26 weeks of Maternity leaves, 1 week of Paternity leave, a day off on your Birthday, and paid holidays Financial Security💰 - Provident Fund & Gratuity Wellness 🤸‍ - Employee Assistance Program and comprehensive wellness initiatives Growth 🌱 - Access to ongoing learning and development opportunities and career advancement At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career! Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs in late 2021, valuing the company at $2.7B.To check out what’s going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog. Show more Show less

Redefine the future of customer experiences. One conversation at a time. We’re changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans. Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication. If you’re ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you’re in the right place. Build Amazing - Deliver Amazing - Live Amazing - Be Amazing We are seeking a Senior Java Developer to drive the evolution of the Nextiva suite and contribute to Nextiva's mission of enhancing customer engagement. In this role, you will be instrumental in designing and implementing cutting-edge features and modules, collaborating with cross-functional teams, and shaping the future of our products. Responsibilities Communicate regularly with stakeholders, project managers, quality assurance teams, and other developers regarding progress on tasks assigned Create and maintain workflows with teams to provide visibility and to ensure workload balance for consistent visual designs Develop and oversee testing schedules in client server environment, addressing various browsers and devices to ensure that content is displayed as intended Produce quality code, raising the bar for team performance and speed Write code and tests, build prototypes, resolve issues, and profile and analyze bottlenecks Design robust APIs Optimize code for performance and scalability Requirements Basic Qualifications 5+ Years of relevant experience in building Java, Springboot, Microservices based applications from scratch Excellent foundation in computer science, algorithms Excellent in writing loosely coupled code in Java, Spring, Springboot, Service Oriented Architecture ( SOA ) designs/ Microservices Knowledge of Docker and K8 is a plus Database (SQL & NoSQL) Knowledge on CICD Additional Qualities Project ownership Self-motivation and dedication Ability to work with deadlines Multi-tasking, managing multiple tasks Attention to detail Team player as well as individual contributor Willing to develop new projects, debug, and fix issues in existing projects Total Rewards Our Total Rewards offerings are designed to allow our employees to take care of themselves and their families so they can be their best, in and out of the office. Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses. Medical 🩺 – Medical insurance coverage is available for employees, their spouse, and up to two dependent children with a limit of 500,000 INR, as well as their parents or in-laws for up to 300,000 INR. This comprehensive coverage ensures that essential healthcare needs are met for the entire family unit, providing peace of mind and security in times of medical necessity. Group Term & Group Personal Accident Insurance 💼 - Provides insurance coverage against the risk of death / injury during the policy period sustained due to an accident caused by violent, visible & external means. Coverage Type - Employee Only Sum Insured - 3 times of annual CTC with minimum cap of INR 10,00,000 Free Cover Limit - 1.5 Crore Work-Life Balance ⚖️ - 15 days of Privilege leaves per calendar year, 6 days of Paid Sick leave per calendar year, 6 days of Casual leave per calendar year. Paid 26 weeks of Maternity leaves, 1 week of Paternity leave, a day off on your Birthday, and paid holidays Financial Security💰 - Provident Fund & Gratuity Wellness 🤸‍ - Employee Assistance Program and comprehensive wellness initiatives Growth 🌱 - Access to ongoing learning and development opportunities and career advancement At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career! Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs in late 2021, valuing the company at $2.7B.To check out what’s going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog. Show more Show less