Redefine the future of customer experiences. One conversation at a time. We’re changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans. Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication. If you’re ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you’re in the right place. Build Amazing - Deliver Amazing - Live Amazing - Be Amazing Nextiva is currently seeking a bright and talented individual for a Platform Engineer position to join our expanding voice platform engineering team. The position is responsible for developing IaC and configuration tooling for deployment and integration of voice related platforms. This role requires a high degree of experience in platform engineering in the cloud, and with a background in software development and operational awareness. The candidate must be able to design new, interpret existing cloud configurations and augment to meet the product development ecosystem. This role will require previous development experience, ability to trace errors, dig into code up the stack, understand coding logic, and provide RCA or solutions to issues. In addition, the candidate will use software development background support voice platform teams around tooling and automaton, both the development of and support of, along with reviewing stack code that voice platforms connect into. The candidate must be self-driven, highly motivated, have a sharp eye and attention for detail, responds quickly when needed, a has sound decision making skills. Key Responsibilities Develop tooling to support automation of IaC, configuration and build processes for Nextiva’s cloud communications initiatives and telephony applications Code review, troubleshooting, and testing of automation and related tooling applications Decomposing existing cloud architectures and configurations and presenting key data Creating and supporting custom tooling & observability for platform operations teams Creating and supporting scripting for testing/QA automation suites and runtime frameworks Implementing observability tools, reporting capabilities including integration into data lakes and presentation UI’s Troubleshooting all aspects of the design, install and maintenance tools and the systems they are deployed too Support for Incident resolution Build, maintain, and promote strong technical documentation Normal business hours and after hours/on call responsibilities Technical liaison to product development, engineering, support, and executive level staff Qualifications At least 6+ years of platform engineering experience, with 3+ years’ experience in systems engineering A software development and operational background with experience in real-time communications voice infrastructure including mobility; preferred knowledge of FreeSWITCH, Kamailio and Coturn Strong understanding scripting languages like Terraform, Ansible, JavaScript and Python; preferred experience with GitHub Actions Strong understanding of public cloud space infrastructure (GCP preferred), security compliance, IaC, build and deployment methodologies Strong understanding of CI/CD and distributed architectures, ability to read and troubleshoot Java code base Strong systems reliability engineering including capacity planning, performance, scalability and life cycle management Solid knowledge of WebRTC and VoIP related to protocols and architecture Solid SRE best practices, including reliability, monitoring, availability, and incident response Solid understanding of traditional infrastructure tenants; Networking, Firewalls, and OS base Demonstrate sound judgment in problem solving, identification, troubleshooting and solutions Strong analytical and organizational skills, with attention to detail Demonstrate strong verbal and written communication skills Ability to multi-task, prioritizing multiple objectives and initiatives Able to work in a team environment and with a diverse group Mentoring and cross training to platform engineering and operations Competencies Organization, Time Management & Prioritization - Focuses on key priorities; plans, organizes, schedules and executes on tasks and projects in an efficient and productive manner Solutions-oriented - Leverages tools and resources around them; scopes out what is needed for each assignment or work activity, while identifying and making appropriate use of people and other organizational resources/tools that can be leveraged Communication Skills - Expresses themselves using clear, effective and efficient language. Listens patiently and attentively. Adapts to the purpose of the communication with appropriate style, substance, detail, confidence and channel. Possess the ability to manage multiple channels of communication simultaneously; phone, email, tickets, and chat Product & Position Knowledge - Displays specialized and/or in-depth skills, knowledge or judgement and can confidently bring to bear domain knowledge and experience Documentation - Clearly organizes and presents documentation to communicate engineering principles, procedures, processes, and visuals using software tools; web-based collaboration diagrams, text editors, presentation, and configuration repositories Core Technology and Industry Knowledge - Ability to analyze and document core architecture against systems engineering best practices, with advanced problem isolation and analysis on system platforms Typical Office Environment: Requires extensive sitting with periodic standing and walking. May be required to lift up to 35 pounds unassisted. May be required to lift over 35 pounds using assistive device and/or team lift. Requires significant use of personal computer, phone and general office equipment. Needs adequate visual acuity, ability to grasp and handle objects. Needs ability to communicate effectively through reading, writing, and speaking in person or on telephone. Total Rewards Our Total Rewards offerings are designed to allow our employees to take care of themselves and their families so they can be their best, in and out of the office. Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses. Medical 🩺 – Medical insurance coverage is available for employees, their spouse, and up to two dependent children with a limit of 500,000 INR, as well as their parents or in-laws for up to 300,000 INR. This comprehensive coverage ensures that essential healthcare needs are met for the entire family unit, providing peace of mind and security in times of medical necessity. Group Term & Group Personal Accident Insurance 💼 - Provides insurance coverage against the risk of death / injury during the policy period sustained due to an accident caused by violent, visible & external means. Coverage Type - Employee Only Sum Insured - 3 times of annual CTC with minimum cap of INR 10,00,000 Free Cover Limit - 1.5 Crore Work-Life Balance ⚖️ - 15 days of Privilege leaves per calendar year, 6 days of Paid Sick leave per calendar year, 6 days of Casual leave per calendar year. Paid 26 weeks of Maternity leaves, 1 week of Paternity leave, a day off on your Birthday, and paid holidays Financial Security💰 - Provident Fund & Gratuity Wellness 🤸 - Employee Assistance Program and comprehensive wellness initiatives Growth 🌱 - Access to ongoing learning and development opportunities and career advancement At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career! Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs in late 2021, valuing the company at $2.7B.To check out what’s going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog. Show more Show less
