Job
Description
Role Overview: You will be a Network & Security Lead L3 at Black Box, responsible for providing high-level technical support for customers in the US and Europe. Your expertise in Cisco enterprise network technologies and Fortinet's FortiGate firewalls will be crucial in troubleshooting and resolving complex network and security issues. Additionally, you will play a key role in deploying and configuring network devices, optimizing performance, managing incidents, interacting with clients, providing technical leadership, and driving continuous improvement. Key Responsibilities: - Troubleshoot and Resolve Complex Issues: Provide L2/L3 support for Cisco switches and FortiGate firewall incidents, diagnose and resolve complex network and security issues affecting client operations. - Deployment and Configuration: Plan, execute, and manage the deployment of network devices and security solutions, including configuration, testing, and integration into existing networks. - Performance Optimization: Monitor network performance, ensure system availability and reliability, and optimize configurations for maximum efficiency and security. - Incident Management: Take ownership of critical incidents, coordinate with cross-functional teams to resolve issues, and maintain thorough documentation of all processes and solutions. - Client Interaction: Work directly with clients to understand their technical issues, provide regular updates, and ensure practical solutions meet their needs. - Technical Leadership: Mentor junior engineers, lead training sessions, and create knowledge articles on network management and security best practices. - Continuous Improvement: Evaluate and recommend new technology and approaches to enhance operational excellence and security posture. Qualifications: - Education: Bachelors degree in Computer Science, Information Technology, or a related field. - Experience: 5-8 years of relevant experience in networking and security, specifically with Cisco switches and FortiGate firewalls. - Certifications: Cisco Certified Network Professional (CCNP) or higher, Fortinet Network Security Expert (NSE) certification preferred. Skills: - Advanced Troubleshooting: Ability to diagnose and resolve complex network issues using industry-standard and specialized tools, proficient in packet analysis with Wireshark, network performance monitoring with SolarWinds, and other relevant diagnostic utilities. - Strong understanding of network protocols (e.g., IPSEC, HSRP, BGP, OSPF, QoS). - Expertise in configuring, managing, and troubleshooting Cisco enterprise network technologies and FortiGate firewalls. SD-WAN Expertise with Fortinet's Secure SD-WAN solution. - Automation and Scripting: Proficiency in network automation tools and scripting languages (e.g., Python, Ansible) for configuration management, task automation, and network optimization. - Excellent analytical and problem-solving skills, strong communication and interpersonal skills. Additional Details: Black Box is a trusted IT solutions provider with a global presence, delivering cutting-edge technology solutions and consulting services to over 8,000 clients worldwide. With a team of 4000+ members in 35+ countries, Black Box collaborates with leading technology partners to drive business innovation and operational excellence.,
