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3.0 - 6.0 years
5 - 8 Lacs
bengaluru
Work from Office
Required Skills Technology | Networking Context | Small Office Technology | Network Support | L2 Support Technology | Data Center Administration | Networking Technology | Networking Knowledge, Concepts | Network Security Domain | Telecom / Communications Equipments (Others/Not classified) | Network Interface Devices Education Qualification : B.Sc Certification Mandatory / Desirable : Technology | Networking Certifications | CCNP | CCNP Security Hardware and Network a. Create incidents upon alert validation in the monitoring tool against the correct Configuration item (CI) with SOP s provided. b. Perform SOP based changes e.g. Move Add Change Delete (MACD). c. Understand different parameters used for monitoring and notify to resolution team responsible for resolution VPN - Monitor and Perform health checks on VPN devices - Triage with respective teams to resolve issues related to Link and Authentication. - Troubleshoot VPN Client related issues: Certificates, Authentication, Internet issues, and browser issues. Configuration respected to User creation and assignment to groups Proxy a. Monitor Vital Parameters of the proxy: number of sessions, CPU, Memory, Connectivity issues: Link, Network Capacity, errors. b. Triage: Perform Triage with Respective team to ensure resolution. c. Troubleshoot end user related issues with Proxy: PAC File, Browser, Groups assignments and Bypass Firewall - Monitor Firewall Essentials : Logs generation, CPU, memory, error message: Interface or environmental parameters ( Temp, Power) Triage with respective team to resolve issues. - Basic Troubleshooting: trace and escalate if any firewall is blocking ports. Define : Different Categories of Firewall (Packet Filtering/ State full/ Application Firewall) Load Balancing a. Monitoring of Pools/ Server Farms andConnection Status. b. SOP based troubleshooting of Connectivity issues to the Virtual IP. Technical Skills - Network Components, Devices (F) - Virtual Private Network (VPN) connection Security (A) - Proxy (F) - Firewalls (F) - Network Load Balancing (A) Behavioral Skills a. Email Communication, Presentation, Public Speaking(F) b. Interpersonal Skills, Nurturing Relationships (A) c. Customer Service Orientation, Business Appreciation (A)
Posted 3 weeks ago
3.0 - 6.0 years
5 - 8 Lacs
bengaluru
Work from Office
Required Skills Domain | Telecom / Communications Equipments (Others/Not classified) | Network Interface Devices Technology | Networking Knowledge, Concepts | Network Services Technology | Network Support | L3 Support Technology | Data Center Administration | Networking Technology | Networking Knowledge, Concepts | Network Security Education Qualification : Engineer - B.E / B.Tech / MCA Certification Mandatory / Desirable : Technology | Networking Certifications | CCNP | CCNP Security Hardware and Network: 1. Troubleshoot reachability issues. Validate hardware errors by the use of Show commands and verifying. 2. Communicate with vendors, OEM for replacements, upgrade of HW and application. 3. Troubleshoot issues independently and guide the team members for resolution. 4. Handle situations during incidents while communicating with the business. VPN: 1. Configuring VPN tunnels and hashing algorithm understanding. 2. Perform changes upon request, document and educate the team on the changes. 3. Packet captures on VPN device and end user devices. Proxy: 1. Install and setup proxy servers according to the customer`s requirement. 2. Acquire knowledge on the entire environment, document and transfer the same through trainings. Firewall 1. Install and setup Firewall according to the customer environment (Customization). 2. Optimization of the rule sets. 3. Triage with different teams to implement new projects. 4. Multitenant Architecture, application security architecture. Load Balancing 1. Differentiate - Local Traffic Manager and Global Traffic Manager. 2. Install and setup Load Balancing as per the customer`s requirements (Customization). 3. Configure custom load balancing rules (Ex: I rules). 4. Triage with the server teams to identify and isolate nodes. Technical Skills: 1. Network components and devices 2. VPN connection security 3. Proxy 4. Firewalls 5. Network load balancing Behavioral Skills: 1. Email Communication, presentation and public speaking 2. Strategic thinking, transactions processing and planning 3. Analytical thinking and scientific temperament 4. Interpersonal skills and nurturing relationships 5. Customer Service orientation and business appreciation
Posted 3 weeks ago
3.0 - 6.0 years
5 - 8 Lacs
chennai
Work from Office
We are urgently hiring Network security Engineer . Location : Pune, Chennai, Hyderabad, Bangalore Exp : 6 yrs Rotational shifts Mandatory Skills Cisco Nexus (Primary) Palo Alto (Primary) Open gear F5 JD: Responsible for the installation and activation of hardware. Mostly Cisco Nexus data center switches, Palo Alto firewalls, and Opengear terminal servers Support all the server installs that require additional hardware, and we actively look to shutdown old network gear no longer supported (when possible) and migrate hosts to new hardware Operations support for Network devices Coordinate with various teams to support their projects and installs Typical work week is Mon - Thursday daytime work (EST). Overnight maintenance then on Thursday night starting at 11pm est. Depending on how long the overnight work was, determines if they work on Friday and how much. To be independent and productive with tasks Whoever is chosen must be sound with networking technologies, and able to retain information related to charter process.
Posted 3 weeks ago
3.0 - 7.0 years
5 - 9 Lacs
pune
Work from Office
Some careers shine brighter than others. If you re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. We are currently seeking an experienced professional to join our team in the role of Consultant Specialist. In this role, you will: You will demonstrate an innovative approach to engineering & systems practices, contributing towards overall cloud infra build. You will act as developer advocate & partner, to both represent developers needs and also assist developers in adoption of cloud & emerging technologies. You will foster a culture that has continuous improvement with automation at its heart. You will contribute to the evolution of ways of working & operating models that scale the organization and its technology adoption and utilization. As a cloud engineer, you will coach and mentor colleagues as part of a reciprocal relationship that ensures the entire team maintain a cutting-edge skillset. Design, deploy, and maintain highly available and scalable GCP infrastructure to support our applications and services. Collaborate with cross-functional teams, including developers, architects, and operations, to architect and implement secure, efficient, and cost-effective solutions on GCP. Develop and enforce best practices for infrastructure as code, configuration management, and continuous integration/continuous deployment (CI/CD) pipelines. Monitor and troubleshoot GCP infrastructure performance, identify and resolve bottlenecks, and optimize resource utilization. Implement security measures and best practices to protect data and infrastructure, including identity and access management, network security, and data encryption. Automate infrastructure provisioning, configuration, and deployment using tools like Terraform, Ansible, and Jenkins. Collaborate with development teams to optimize application performance and ensure seamless integration with GCP services. Stay up-to-date with the latest GCP technologies, trends, and best practices, and provide recommendations for continuous improvement Requirements Hands on experience designing & deploying global, highly scalable cloud-based solutions (ideally on GCP). You will be highly collaborative, comfortable working cross-functionally & across geographies Developer & scripting skillset/experience ( Python, BASH, HCL, terraform & packer). Experience of working under agile project/delivery methodologies Self-starter and focused on deliverables and a biased for action. Bachelor s Degree or higher in Engineering, Computer Science or another relevant field. Strong expertise in GCP services, including compute, storage, networking, and security. Proficient in infrastructure as code tools like Terraform, configuration management tools like Ansible, and CI/CD tools like Jenkins. Experience with containerization technologies like Docker and orchestration tools like Kubernetes. Solid understanding of networking concepts, including VPC, subnets, load balancing, and firewall rules. Familiarity with monitoring and logging tools like Stackdriver, Prometheus, and ELK stack. Excellent problem-solving and troubleshooting skills. Strong communication and collaboration skills to work effectively in a cross-functional team environment A track record of delivering organizational transformation & modernization. Experience of event driven & data streaming solution Database technologies: Oracle, PostgreSQL, MongoDB
Posted 3 weeks ago
3.0 - 7.0 years
5 - 9 Lacs
bengaluru
Work from Office
Education Qualification : B.Sc Skills : Primary -> Technology | Palo Alto Firewall | 2 - Knowledgeable Primary -> Technology | Cisco R and S | 2 - Knowledgeable Secondary -> Technology | Zscaler Proxy | 1 - Aware Secondary -> Technology | Cisco WLAN | 1 - Aware Certification : Technology | CCNA / PCCSA / CCNA-WLANbasics / ZIACertification Configuration and Maintenance of Routing and Switching (Cisco R and S): Knowledgeable in configuring, verifying, and troubleshooting routing protocols (OSPF, EIGRP, BGP), VLANs, STP, and Layer 3 interfaces on Cisco switches and routers. Policy Implementation and Monitoring on Palo Alto Firewalls: Knowledgeable in with creating and managing security rules, NAT policies, URL filtering, and Application-ID, including log analysis using the Palo Alto Panorama or CLI. Deployment and Support of Cisco Wireless LAN (WLC and APs): Aware of setting up Cisco WLC, SSIDs, RF profiles, and WLAN security policies; troubleshooting wireless client issues using tools like Prime Infrastructure or DNAC. Zscaler Proxy Integration and Policy Management: Aware of onboarding users/devices to Zscaler Internet Access (ZIA), configuring web filtering policies, SSL inspection, and basic troubleshooting of proxy traffic flows.
Posted 3 weeks ago
3.0 - 7.0 years
5 - 9 Lacs
pune
Work from Office
Required Skills Technology | Managed Security Services | Firewall and Unified Threat Management Behavioral | Aptitude | Thinking / Cognitive Skills Technology | Access Devices | Wireless Access Points (WAPs) Technology | Network Administration | Configuration of Network Components Technology | Networking Technologies | SDWAN Education Qualification : Engineer - B.E / B.Tech / MCA Will be responsible for completing a thorough risk assessment, identifying vulnerabilities within a network, and creating firewalls, or configuring systems to enhance existing security features. Must be y.proficient to respond to, and document, any security threats, resolve technical faults and allocate resources to deliver real solutions in a cost-effective way. 1. Direct experience in planning, implementing an enterprise perimeter security infrastructure. 2. Maintaining the regulatory systems about ISMS policy (Information System Management Systems). 3. Deploy, test and maintain security systems such as VPNs, firewalls and email security in line with the IT security policy. 4. Ensure that hardware and software are well maintained and able to deal with security requirements. 5. Experience with performing root cause analysis, risk identification, and risk mitigation. 6. Experience providing Cyber Security continuous monitoring configuration and support. 7. Generate performance and failure reports from a range of monitoring activities 8. Experience with configuration and administration of Network Management Systems (NMS) to provide real-time alerting, notification and reporting of network and performance and security compliance 9. Strong analytical-reasoning and problem-solving skills 10. An ability to learn new technologies quickly 11. Good time management skills 12. An ability to follow processes 13. Strong documentation skills 14. Good communication skills both written and verbal
Posted 3 weeks ago
3.0 - 7.0 years
5 - 9 Lacs
bengaluru
Work from Office
Required Skills Technology | Managed Security Services | Firewall and Unified Threat Management Behavioral | Aptitude | Thinking / Cognitive Skills Technology | Access Devices | Wireless Access Points (WAPs) Technology | Network Administration | Configuration of Network Components Technology | Networking Technologies | SDWAN Education Qualification : Engineer - B.E / B.Tech / MCA Will be responsible for completing a thorough risk assessment, identifying vulnerabilities within a network, and creating firewalls, or configuring systems to enhance existing security features. Must be y.proficient to respond to, and document, any security threats, resolve technical faults and allocate resources to deliver real solutions in a cost-effective way. 1. Direct experience in planning, implementing an enterprise perimeter security infrastructure. 2. Maintaining the regulatory systems about ISMS policy (Information System Management Systems). 3. Deploy, test and maintain security systems such as VPNs, firewalls and email security in line with the IT security policy. 4. Ensure that hardware and software are well maintained and able to deal with security requirements. 5. Experience with performing root cause analysis, risk identification, and risk mitigation. 6. Experience providing Cyber Security continuous monitoring configuration and support. 7. Generate performance and failure reports from a range of monitoring activities 8. Experience with configuration and administration of Network Management Systems (NMS) to provide real-time alerting, notification and reporting of network and performance and security compliance 9. Strong analytical-reasoning and problem-solving skills 10. An ability to learn new technologies quickly 11. Good time management skills 12. An ability to follow processes 13. Strong documentation skills 14. Good communication skills both written and verbal
Posted 3 weeks ago
3.0 - 7.0 years
5 - 9 Lacs
pune
Work from Office
Required Skills Technology | Versa Technology | WAN/LAN/Security Technology | Cloud Networking Technology | Meraki Technology | Cisco Technology | Palo alto Technology | F5 Education Qualification : Engineer - B.E / B.Tech / MCA Certification Mandatory / Desirable : Technology | CCNP | PCNSE | ECMS2 | 101/201 | AZ-900/AWS solutions architect(associate) Analysing the business requirement, project scope and developing network design and roadmaps for technology solutions that align with the organization s overall IT strategy and goals. Participating in solution design and execution Collaborating with Customer IT teams, to ensure that the Design solutions meet the organization s network & security requirements. Configuring and troubleshooting different OEM Products, to ensure proper operation of the SD-WAN/LAN/WLAN according to the architectural design and standards. Aligning with the changing Network solutions and architectures to keep up with the changing business needs, technologies and industry standards. Monitoring the performance of the solution to identify and resolve any issues, and making adjustments as needed to improve performance. Documenting the solution and providing training to other team members as needed. Developing and maintaining comprehensive documentation of the solutions and architectures Collaborating with other IT teams to ensure that the solution integrates with existing systems. Interface with Vendors regarding evaluation, implementation, and support of deployed network gear. Work on resolution of complex or escalated issues or network outages. *Manage SOPs, Knowledge documents, KB articles.
Posted 3 weeks ago
3.0 - 7.0 years
5 - 9 Lacs
bengaluru
Work from Office
Education Qualification : Engineer - B.E / B.Tech / MCA Skills : Tertiary -> Technology | Versa | 4 - Advanced Primary -> Technology | WAN/LAN/Security | 4 - Advanced Tertiary -> Technology | Cloud Networking | 4 - Advanced Primary -> Technology | Meraki | 4 - Advanced Primary -> Technology | Cisco | 4 - Advanced Primary -> Technology | Palo alto | 4 - Advanced Primary -> Technology | F5 | 4 - Advanced Certification : Technology | CCNP | PCNSE | ECMS2 | 101/201 | AZ-900/AWS solutions architect(associate) Analysing the business requirement, project scope and developing network design and roadmaps for technology solutions that align with the organization s overall IT strategy and goals. Participating in solution design and execution Collaborating with Customer IT teams, to ensure that the Design solutions meet the organization s network & security requirements. Configuring and troubleshooting different OEM Products, to ensure proper operation of the SD-WAN/LAN/WLAN according to the architectural design and standards. Aligning with the changing Network solutions and architectures to keep up with the changing business needs, technologies and industry standards. Monitoring the performance of the solution to identify and resolve any issues, and making adjustments as needed to improve performance. Documenting the solution and providing training to other team members as needed. Developing and maintaining comprehensive documentation of the solutions and architectures Collaborating with other IT teams to ensure that the solution integrates with existing systems. Interface with Vendors regarding evaluation, implementation, and support of deployed network gear. Work on resolution of complex or escalated issues or network outages. *Manage SOPs, Knowledge documents, KB articles.
Posted 3 weeks ago
3.0 - 7.0 years
5 - 9 Lacs
bengaluru
Work from Office
Required Skills Technology | Scripting and Automation | Level 2 Support Technology | Network Security Fundamentals | Level 3 Support Technology | Secured Configuration Management | Level 3 Support Technology | Incident and Breach Response | Level 2 Support Technology | Endpoint Encryption | Level 2 Support Education Qualification : Engineer - B.E / B.Tech / MCA Certification Mandatory / Desirable : Technology | Certified Endpoint Detection and Response Professional/Certified Endpoint Security Administrator/Microsoft Certified: MD-100/CompTIA CySA+/CISSP/CISM/Cisco Certified CyberOps Associate/VMware Certified Professional - Desktop and Mobility Delivery Skills required are: - Advanced Technical Proficiency: - *Mastery of endpoint security solutions such as antivirus, endpoint detection and response (EDR), endpoint protection platforms (EPP), and mobile device management (MDM) systems. *Ability to configure, manage, and troubleshoot advanced endpoint security technologies effectively. *Advanced skills in conducting vulnerability assessments, prioritizing vulnerabilities, and overseeing remediation efforts across endpoint devices. Strategic Oversight and Management: - *Strategic oversight of endpoint security operations, including policy development, deployment strategies, and performance monitoring. *Collaboration with IT teams, network security specialists, compliance officers, and senior management to integrate endpoint security initiatives with broader organizational security strategies. *Facilitation of collaborative efforts to improve endpoint security posture and incident response capabilities. Communication and Stakeholder Management: - *Clear and concise communication of complex technical concepts, security risks, and recommendations to stakeholders at all levels. *Ability to articulate endpoint security issues, incident findings, and remediation strategies effectively. *Comprehensive documentation of endpoint security incidents, investigations, and remediation activities. Continuous Improvement and Adaptability: - *Commitment to staying updated with the latest cybersecurity trends, emerging threats, and technologies through ongoing training, certifications, and industry participation. *Implementation of continuous improvement initiatives to enhance endpoint security operations and resilience against evolving threats. Leadership and Mentorship: - *Mentorship of endpoint security team members to foster their professional growth and technical expertise. *Providing guidance on career development paths and skill enhancement within the endpoint security domain.
Posted 3 weeks ago
3.0 - 7.0 years
5 - 9 Lacs
bengaluru
Work from Office
Required Skills Technology | Cloud Networking Technology | WAN/LAN/WLAN/Security Technology | Palo alto Technology | Meraki Technology | Cisco Technology | F5 Technology | Checkpoint Education Qualification : Engineer - B.E / B.Tech / MCA Certification Mandatory / Desirable : Technology | CCNP / PSNSE / CCSP / NSE4 / 5 / ZIA / ECMS2 / VCP | ECMS2 | CCNA | PCNSA | CCSA | 101 | AZ-900/AWS Cloud Practitioner Analysing the business requirement, project scope and developing network design and roadmaps for technology solutions that align with the organization s overall IT strategy and goals. Participating in solution design and execution Collaborating with Customer IT teams, to ensure that the Design solutions meet the organization s network & security requirements. Configuring and troubleshooting different OEM Products, to ensure proper operation of the SD-WAN/LAN/WLAN according to the architectural design and standards. Continuously assessing, reviewing and refining the Network solutions and architectures to keep up with the changing business needs, technologies and industry standards. Developing and maintaining comprehensive documentation of Overall Design solutions and architectures, and providing training to other IT staff as needed. Monitoring the performance of the solution to identify and resolve any issues, and making adjustments as needed to improve performance. Documenting the solution and providing training to other team members as needed. Developing and maintaining comprehensive documentation of the solutions and architectures Collaborating with other IT teams to ensure that the solution integrates with existing systems. Defines infrastructure architecture standards that are in-line with customer, IT and industry best practices. Prepares and Present technical requirements and specifications Drives the creation of the infrastructure architecture vision and ensures specific components are appropriately designed and leveraged; contributes to the holistic vision of Enterprise Architecture.
Posted 3 weeks ago
3.0 - 8.0 years
5 - 10 Lacs
hyderabad
Work from Office
Description & Requirements The responsibilities of a SOC Analyst include analyzing and triaging detections in our security tools, liaising with the Global Services Help Desk to resolve end user tickets, containing and escalating security incidents, and gathering and reporting OSINT. SOC Analysts collaborate with Infor teams globally to drive activities focused on the continuous maturity of Infor s SOC team and Incident Response program. As a SOC Analyst, you ll join Infor s Information Security Office SOC Team to proactively identify threats and mitigate attacks on Infor s global enterprise application systems. Basic Qualifications: 3 years of experience as a security analyst in a SOC environment Practical experience using vulnerability management tools, SOAR, EDR/XDR, SIEM Practical knowledge of network security, threats, and vulnerabilities Practical experience with and understanding of Windows and Linux operating systems and event logs Fundamental knowledge of SaaS/Cloud architecture (AWS) Practical experience with incident detection and response processes, security best practices Basic understanding of OSINT processes Sense of urgency Willingness to learn Ability to work US shift, weekends, and holidays. Report to the office 3x/week Preferred Qualifications: Certifications - CompTIA CySA , Security+, EC-Council CSA, GIAC GISF Scripting and Automation preferably Python and Powershell A Day in The Life Typically Includes: Analyzing EDR detections and taking appropriate action Coordinating with Infor Global Help Desk and end users to resolve tickets Researching trending threat campaigns, attack vectors, and TTPs Gathering and reporting OSINT on pertinent threats and vulnerabilities Partnering with the IR team during security incidents for incident response, investigation, and recovery of systems
Posted 3 weeks ago
4.0 - 7.0 years
6 - 9 Lacs
pune
Work from Office
Strong experience with Cisco ISE and Cisco Catalyst Center. Configuring Cisco ISE in distributed/HA mode. Integration of Cisco ISE with database source such as AD, LDAP and SQL DB. Configuring authentication, authorization and accounting policies for user authentication. Configuring switches and WLC for user authentication and authorization. Configuring policies for authentication relating to EAP-FAST, PEAP, LEAP and EAP-TLS. Configuring profiling for user devices. Configuring posturing for user devices and compliance Configuring TACACS for device administration. Experience of SD Access technology. Cisco certifications (e.g., CCNA, CCNP) are highly desirable. Training and Knowledge transfer to the end client on completion of the project Project documentation including solution document, plan of action and implementation document. A client-focused approach, creating positive client experiences throughout their journey. The aptitude to communicate and work across different cultures and social groups. Excellent active listening skills, confirming understanding and seeking relevant information. A positive outlook and resilience under pressure.
Posted 3 weeks ago
4.0 - 7.0 years
6 - 9 Lacs
hyderabad
Work from Office
Required Skills Technology | Basic Networking Activities | Configuring and Managing TCP/IP Technology | Data Center Administration | Networking Technology | Telecom OSS / BSS | Network Monitoring Domain | Telecom / Communications Equipments (Others/Not classified) | Network Interface Devices Technology | Network Monitoring Tools | Eventlog Education Qualification : Any Graduate Certification Mandatory / Desirable : Technology | Networking Certifications | CCNA | CCNA Routing and Switching Troubleshooting: Analyze problems with the service and resolve the issues, gather information from customers either by chat or e-mail to enable effective troubleshooting, Troubleshoots and repairs hardware and software problems with desktop and laptop computers, Personal Digital Assistants (PDAs), printers, digital scanners, and other network equipment, Report issues to vendor/ISP/carrier and follow up on updates. Escalate issues as per Escalation Matrix, Install/Uninstall various software and upgrades equipment when necessary, Monitoring and maintaining/reducing the queue size. Resolving Technical issues at level 1(Incident and Service request) Hardware and Software Management: Monitoring CPU, memory and hard disk utilization, Monitoring the event viewer and generating reports. Providing New Desktop Installation and Software Installation Reports, make team members aware of any changes or scheduled activities so that effective follow up is possible., Updating the latest anti-virus on servers and monitoring the anti-virus patches on Servers and Desktops and generating Reports, Track the assets issued to users and maintain a database report of assets. Updating KB and CMDB whenever there is a need. Handling Backup Activities on daily, weekly and Monthly. Generating the Reports on all Backup activities. Process Compliance: Gather information from vendor and customer and update the tickets regularly as per the defined process, Prepare a detailed report on the plan of action for the existing tickets for the next shift andnbsp; engineer (Shift Handover Report), Following the various Escalation Matrix (Vendor , Internal and Customer defined), Ensure tickets are closed post user/customer communication, Maintains inventory of PC equipment with Asset Executive, Special focus on Power User calls, Constantly track tickets for SLA adherence and escalate on deviations as defined in the process, Comply with defined processes and update tickets with SLA.
Posted 3 weeks ago
4.0 - 7.0 years
6 - 9 Lacs
bengaluru
Work from Office
Required Skills Technology | Basic Networking Activities | Configuring and Managing TCP/IP Technology | Data Center Administration | Networking Technology | Telecom OSS / BSS | Network Monitoring Domain | Telecom / Communications Equipments (Others/Not classified) | Network Interface Devices Technology | Network Monitoring Tools | Eventlog Education Qualification : Any Graduate Certification Mandatory / Desirable : Technology | Networking Certifications | CCNA | CCNA Routing and Switching Troubleshooting: Analyze problems with the service and resolve the issues, gather information from customers either by chat or e-mail to enable effective troubleshooting, Troubleshoots and repairs hardware and software problems with desktop and laptop computers, Personal Digital Assistants (PDAs), printers, digital scanners, and other network equipment, Report issues to vendor/ISP/carrier and follow up on updates. Escalate issues as per Escalation Matrix, Install/Uninstall various software and upgrades equipment when necessary, Monitoring and maintaining/reducing the queue size. Resolving Technical issues at level 1(Incident and Service request) Hardware and Software Management: Monitoring CPU, memory and hard disk utilization, Monitoring the event viewer and generating reports. Providing New Desktop Installation and Software Installation Reports, make team members aware of any changes or scheduled activities so that effective follow up is possible., Updating the latest anti-virus on servers and monitoring the anti-virus patches on Servers and Desktops and generating Reports, Track the assets issued to users and maintain a database report of assets. Updating KB and CMDB whenever there is a need. Handling Backup Activities on daily, weekly and Monthly. Generating the Reports on all Backup activities. Process Compliance: Gather information from vendor and customer and update the tickets regularly as per the defined process, Prepare a detailed report on the plan of action for the existing tickets for the next shift andnbsp; engineer (Shift Handover Report), Following the various Escalation Matrix (Vendor , Internal and Customer defined), Ensure tickets are closed post user/customer communication, Maintains inventory of PC equipment with Asset Executive, Special focus on Power User calls, Constantly track tickets for SLA adherence and escalate on deviations as defined in the process, Comply with defined processes and update tickets with SLA.
Posted 3 weeks ago
4.0 - 7.0 years
6 - 9 Lacs
mumbai
Work from Office
Required Skills Technology | Basic Networking Activities | Configuring and Managing TCP/IP Technology | Data Center Administration | Networking Technology | Telecom OSS / BSS | Network Monitoring Domain | Telecom / Communications Equipments (Others/Not classified) | Network Interface Devices Technology | Network Monitoring Tools | Eventlog Education Qualification : Any Graduate Certification Mandatory / Desirable : Technology | Networking Certifications | CCNA | CCNA Routing and Switching Troubleshooting: Analyze problems with the service and resolve the issues, gather information from customers either by chat or e-mail to enable effective troubleshooting, Troubleshoots and repairs hardware and software problems with desktop and laptop computers, Personal Digital Assistants (PDAs), printers, digital scanners, and other network equipment, Report issues to vendor/ISP/carrier and follow up on updates. Escalate issues as per Escalation Matrix, Install/Uninstall various software and upgrades equipment when necessary, Monitoring and maintaining/reducing the queue size. Resolving Technical issues at level 1(Incident and Service request) Hardware and Software Management: Monitoring CPU, memory and hard disk utilization, Monitoring the event viewer and generating reports. Providing New Desktop Installation and Software Installation Reports, make team members aware of any changes or scheduled activities so that effective follow up is possible., Updating the latest anti-virus on servers and monitoring the anti-virus patches on Servers and Desktops and generating Reports, Track the assets issued to users and maintain a database report of assets. Updating KB and CMDB whenever there is a need. Handling Backup Activities on daily, weekly and Monthly. Generating the Reports on all Backup activities. Process Compliance: Gather information from vendor and customer and update the tickets regularly as per the defined process, Prepare a detailed report on the plan of action for the existing tickets for the next shift andnbsp; engineer (Shift Handover Report), Following the various Escalation Matrix (Vendor , Internal and Customer defined), Ensure tickets are closed post user/customer communication, Maintains inventory of PC equipment with Asset Executive, Special focus on Power User calls, Constantly track tickets for SLA adherence and escalate on deviations as defined in the process, Comply with defined processes and update tickets with SLA.
Posted 3 weeks ago
4.0 - 7.0 years
6 - 9 Lacs
pune
Work from Office
Required Skills Technology | Basic Networking Activities | Configuring and Managing TCP/IP Technology | Data Center Administration | Networking Technology | Telecom OSS / BSS | Network Monitoring Domain | Telecom / Communications Equipments (Others/Not classified) | Network Interface Devices Technology | Network Monitoring Tools | Eventlog Education Qualification : Any Graduate Certification Mandatory / Desirable : Technology | Networking Certifications | CCNA | CCNA Routing and Switching Troubleshooting: Analyze problems with the service and resolve the issues, gather information from customers either by chat or e-mail to enable effective troubleshooting, Troubleshoots and repairs hardware and software problems with desktop and laptop computers, Personal Digital Assistants (PDAs), printers, digital scanners, and other network equipment, Report issues to vendor/ISP/carrier and follow up on updates. Escalate issues as per Escalation Matrix, Install/Uninstall various software and upgrades equipment when necessary, Monitoring and maintaining/reducing the queue size. Resolving Technical issues at level 1(Incident and Service request) Hardware and Software Management: Monitoring CPU, memory and hard disk utilization, Monitoring the event viewer and generating reports. Providing New Desktop Installation and Software Installation Reports, make team members aware of any changes or scheduled activities so that effective follow up is possible., Updating the latest anti-virus on servers and monitoring the anti-virus patches on Servers and Desktops and generating Reports, Track the assets issued to users and maintain a database report of assets. Updating KB and CMDB whenever there is a need. Handling Backup Activities on daily, weekly and Monthly. Generating the Reports on all Backup activities. Process Compliance: Gather information from vendor and customer and update the tickets regularly as per the defined process, Prepare a detailed report on the plan of action for the existing tickets for the next shift andnbsp; engineer (Shift Handover Report), Following the various Escalation Matrix (Vendor , Internal and Customer defined), Ensure tickets are closed post user/customer communication, Maintains inventory of PC equipment with Asset Executive, Special focus on Power User calls, Constantly track tickets for SLA adherence and escalate on deviations as defined in the process, Comply with defined processes and update tickets with SLA.
Posted 3 weeks ago
4.0 - 7.0 years
6 - 9 Lacs
gurugram
Work from Office
Education Qualification : Any Graduate Skills : Tertiary -> Technology | Basic Networking Activities | Configuring and Managing TCP/IP | 2 - Knowledgeable Tertiary -> Technology | Data Center Administration | Networking | 2 - Knowledgeable Secondary -> Technology | Telecom OSS / BSS | Network Monitoring | 1 - Aware Tertiary -> Domain | Telecom / Communications Equipments (Others/Not classified) | Network Interface Devices | 2 - Knowledgeable Primary -> Technology | Network Monitoring Tools | Eventlog | 2 - Knowledgeable Certification : Technology | Networking Certifications | CCNA | CCNA Routing and Switching Troubleshooting: Analyze problems with the service and resolve the issues, gather information from customers either by chat or e-mail to enable effective troubleshooting, Troubleshoots and repairs hardware and software problems with desktop and laptop computers, Personal Digital Assistants (PDAs), printers, digital scanners, and other network equipment, Report issues to vendor/ISP/carrier and follow up on updates. Escalate issues as per Escalation Matrix, Install/Uninstall various software and upgrades equipment when necessary, Monitoring and maintaining/reducing the queue size. Resolving Technical issues at level 1(Incident and Service request) Hardware and Software Management: Monitoring CPU, memory and hard disk utilization, Monitoring the event viewer and generating reports. Providing New Desktop Installation and Software Installation Reports, make team members aware of any changes or scheduled activities so that effective follow up is possible., Updating the latest anti-virus on servers and monitoring the anti-virus patches on Servers and Desktops and generating Reports, Track the assets issued to users and maintain a database report of assets. Updating KB and CMDB whenever there is a need. Handling Backup Activities on daily, weekly and Monthly. Generating the Reports on all Backup activities. Process Compliance: Gather information from vendor and customer and update the tickets regularly as per the defined process, Prepare a detailed report on the plan of action for the existing tickets for the next shift andnbsp; engineer (Shift Handover Report), Following the various Escalation Matrix (Vendor , Internal and Customer defined), Ensure tickets are closed post user/customer communication, Maintains inventory of PC equipment with Asset Executive, Special focus on Power User calls, Constantly track tickets for SLA adherence and escalate on deviations as defined in the process, Comply with defined processes and update tickets with SLA.
Posted 3 weeks ago
4.0 - 8.0 years
6 - 10 Lacs
noida
Work from Office
Job Summary: A Network Engineer is responsible for designing, implementing, and managing an organizations computer networks, including local area networks (LANs) and wide area networks (WANs). They ensure the network infrastructure is secure, efficient, and reliable to support the organizations communication and data transfer needs. Responsibilities: Network Design: Plan, design, and implement network infrastructure, considering the organizations requirements, scalability, and security needs. Configuration: Configure and maintain network equipment such as routers, switches, firewalls, and load balancers to ensure optimal network performance. Network Security: Implement security measures to protect the network from cyber threats and unauthorized access. This includes firewall management, intrusion detection systems, and VPN setup. Network Monitoring: Continuously monitor network performance and troubleshoot issues as they arise, ensuring minimal downtime and optimal network operation. Troubleshooting: Diagnose and resolve network issues, including connectivity problems, performance degradation, and hardware or software malfunctions. Documentation: Maintain comprehensive documentation of network configurations, policies, and procedures for reference and future planning. Capacity Planning: Evaluate network capacity and performance to anticipate future needs and make recommendations for network expansion or upgrades. Collaboration: Collaborate with cross-functional teams, including system administrators and security professionals, to ensure network compatibility and alignment with organizational goals. Network Optimization: Continuously seek opportunities to optimize network performance and efficiency, such as load balancing, traffic management, and protocol optimization. Vendor Management: Work with network equipment vendors to procure hardware and software, negotiate contracts, and stay informed about product updates. Skills Requirements: Networking Expertise: In-depth knowledge of network protocols, technologies, and architectures, including TCP/IP, routing, switching, VLANs, VPNs, and subnetting. Familiarity with network hardware, such as routers, switches, firewalls, and load balancers. Network Security: Strong understanding of network security principles, including firewalls, intrusion detection/prevention systems, and encryption. Proficiency in managing security policies and implementing security best practices. Network Design and Architecture: Ability to design and implement network solutions that meet the organizations requirements and scalability needs. Knowledge of network topologies and the ability to optimize network design for performance and redundancy. Troubleshooting and Problem Solving: Strong diagnostic and troubleshooting skills to identify and resolve network issues quickly. Familiarity with network monitoring and management tools. Network Performance Optimization: Capacity planning to ensure the network can handle current and future traffic loads efficiently. Optimization of network performance through QoS (Quality of Service) and traffic shaping. Vendor and Technology Management: Experience in evaluating and selecting network hardware and software vendors. Knowledge of emerging networking technologies and trends. Project Management: Proficiency in project management methodologies to plan, execute, and oversee network-related projects. Ability to manage budgets, timelines, and resources effectively. Team Leadership: Strong leadership and management skills to lead and develop a network services team. Effective communication and collaboration with team members and other departments. Documentation and Reporting: Maintaining accurate network documentation, including network diagrams, configurations, and asset inventories. Preparing regular reports on network performance, security, and incident response. Compliance and Regulations: Understanding of network-related compliance requirements and regulations, such as GDPR, HIPAA, or industry-specific standards. Ensuring network services align with these requirements. Communication Skills: Excellent verbal and written communication skills to convey technical information to non-technical stakeholders. Ability to work with cross-functional teams and vendors. Adaptability: The network landscape is continually evolving. A Network Services Manager should stay updated on emerging technologies and adapt to changes in the field. Certifications: Relevant certifications can demonstrate your expertise, such as Cisco CCNA/CCNP, CompTIA Network+, or other vendor-specific and industry-recognized certifications. Customer Service: An ability to provide excellent customer service to internal users, addressing their network-related needs and concerns promptly. Time Management: Effective time management to handle multiple tasks, prioritize critical issues, and meet deadlines. Education Requirements: Bachelors degree in computer science, information technology, or a related field.- Professional certifications such as Cisco CCNA, CCNP, or equivalent.- Strong knowledge of network protocols, architectures, and technologies.- Proficiency in network monitoring and diagnostic tools.- Excellent problem-solving and analytical skills.- Strong communication skills for interacting with team members and stakeholders.- Attention to detail and the ability to work independently and as part of a team.- Knowledge of security best practices and protocols.- Ability to adapt to new technologies and stay current with industry trends. Physical Requirements: Occasionally exert up to 10 lbs. of force to push, pull, lift or otherwise move objects. Have visual acuity to perform activities such as preparing and analyzing data; and/or viewing a computer terminal. Type and/or sit for extended periods of time. Consistent attendance is an essential function of the job.
Posted 3 weeks ago
4.0 - 8.0 years
6 - 10 Lacs
bengaluru
Work from Office
Required Skills Technology | Data Center Administration | Networking Technology | Network Administration | Configuration of Network Components Process | Statistical Techniques | Artificial Neural Network Process | Statistical Techniques | Artificial Neural Network Domain | Telecom / Communications Equipments (Others/Not classified) | Network Interface Devices Technology | Networking Knowledge, Concepts | Network Security Technology | Networking Context | Small Office Education Qualification : B.Sc Certification Mandatory / Desirable : Technology | Networking Certifications | CCNP | CCNP Security Required Skill Technology - Network Administration|Configuration of Network Components Process - Statistical Techniques|Artificial Neural Network Technology - Networking Context|Small Office Process - Statistical Techniques|Artificial Neural Network Technology - Networking Knowledge, Concepts|Network Security Technology - Data Center Administration|Networking Domain - Telecom / Communications Equipments (Others/Not classified)|Network Interface Devices Details Hardware & Network a. Understand issues from user perspective and isolate issue. b. Decode the error / even / alarm status, understand the failed unit / device and provide hands and feet support in resolution through strong hardware and networking troubleshooting techniques. VPN a. Manage VPN Client Groups. Manage exception request to Groups and access as per guidelines. b. Configuration: Standard SSL and IPSEC c. Modify access-list. d. Troubleshoot : Access-Control issues and all escalated cases from Level 1 Proxy a. Configure: content filtering (Black and White listing) of URLs under respective categorizations. b. User Group integration with Access policies c. Pull reports on intrusion and detects in proxy level. d. Capture and Evaluate TCP Dumps/ Wireshark on escalated incidents e. Define Reverse and Forward Proxy. Firewall a. Initial Configuration of firewall as per standard rule set (permit and deny rules). b. Basic routing: Static routing. c. Perform Health Checks: failover testing/ HA d. NAT (Static, Dynamic and PAT) e. NAT configuration and trouble shooting. f. Troubleshoot firewall related access issues and understand filter logs. Load Balancing a. Troubleshoot LB issues, reading the various counters and logs that are available in the tool, b. Configure: Nodes and members , virtual Servers, Load balancing method to be used as per instruction. Technical Skills a. Network Components, Devices (F) b. Virtual Private Network (VPN) connection Security (F) c. Proxy (F) d. Firewalls (F) e. Network Load Balancing (F) Behavioral Skills a. Email Communication, Presentation, Public Speaking (F) b. Strategic Thinking, Transactions Processing, Planning (A) c. Analytical Thinking, Scientific Temperament (A) d. Interpersonal Skills (F), Nurturing Relationships (A) e. Customer Service Orientation, Business Appreciation (F)
Posted 3 weeks ago
4.0 - 8.0 years
6 - 10 Lacs
bengaluru
Work from Office
Education Qualification : Engineer - B.E / B.Tech / MCA Skills : Tertiary -> Technology | Cloud Networking | 2 - Knowledgeable Primary -> Technology | WAN/LAN/WLAN/Security | 2 - Knowledgeable Primary -> Technology | Cisco | 2 - Knowledgeable Primary -> Technology | Meraki | 2 - Knowledgeable Primary -> Technology | Palo alto | 2 - Knowledgeable Primary -> Technology | F5 | 2 - Knowledgeable Secondary -> Technology | Checkpoint | 2 - Knowledgeable Certification : Technology | CCNP / PSNSE / CCSP / NSE4 / 5 / ZIA / ECMS2 / VCP | ECMS2 | PCNSE | CCNA | CCSA | 101/201 | AZ-900/AWS solutions architect(associate) Analysing the business requirement, project scope and developing network design and roadmaps for technology solutions that align with the organization s overall IT strategy and goals. Participating in solution design and execution Collaborating with Customer IT teams, to ensure that the Design solutions meet the organization s network & security requirements. Configuring and troubleshooting different OEM Products, to ensure proper operation of the SD-WAN/LAN/WLAN according to the architectural design and standards. Aligning with the changing Network solutions and architectures to keep up with the changing business needs, technologies and industry standards. Monitoring the performance of the solution to identify and resolve any issues, and making adjustments as needed to improve performance. Documenting the solution and providing training to other team members as needed. Developing and maintaining comprehensive documentation of the solutions and architectures Collaborating with other IT teams to ensure that the solution integrates with existing systems. Interface with Vendors regarding evaluation, implementation, and support of deployed network gear. Work on resolution of complex or escalated issues or network outages. *Manage SOPs, Knowledge documents, KB articles.
Posted 3 weeks ago
4.0 - 8.0 years
6 - 10 Lacs
bengaluru
Work from Office
Required Skills Technology | Network Support | L3 Support Technology | Network Administration | SDWAN, Configuration and Troubleshooting of Technology | Networking Knowledge, Concepts | Network Security Domain | Telecom / Communications Equipments (Others/Not classified) | Network Interface Devices Technology | Networking Context | Enterprise Education Qualification : Engineer - B.E / B.Tech / MCA Details: 1. Responsible for high level design, implementation and support of Enterprise Backup and Storage Infrastructure support. 2. Maintain an operational infrastructure focused on the extremely critical need for 100% availability. 3. Participate in capacity planning and technical review meeting to understand the complex data storage requirements of the other stakeholders before the implementation. 4. Adhere to the business goals by achieving the business Recovery Point Objectives (RPO) and Recovery Time Objectives (RTO). 5. Responsible for Patch Management on data storage systems and backup systems with minimal business impact. 6. Migrate the existing data from legacy data storage systems to the new flash storage systems without any downtime. 7. Responsible to retire legacy data storage and backup systems. 8. Migrate Home Shares data to Microsoft Azure Cloud, Group Share data to AWS and install AWS connectors to integrate backup systems to AWS. 9. Provide technical analysis for the critical project implementation on QA and DEV before moving it to the Prod environments. 10. Provide proactive support as an on-call engineer for all the storage alerting systems. 11. Administrating and managing over 1PB of storage data for all types of tiered applications by maintaining a minimal downtime. 12. Establish and maintain a clear value proposition plan as well as competitive benchmarking and overall differentiation summary. 13. Plan and Implement the solutions for performance in the Backup and Storage services.
Posted 3 weeks ago
4.0 - 8.0 years
6 - 10 Lacs
pune
Work from Office
Education Qualification : Engineer - B.E / B.Tech / MCA Skills : Secondary -> Technology | Networking Context | Enterprise | 3 - Experienced Primary -> Technology | Network Support | L3 Support | 4 - Advanced Secondary -> Process | Statistical Techniques | Artificial Neural Network | 3 - Experienced Secondary -> Process | Statistical Techniques | Artificial Neural Network | 3 - Experienced Tertiary -> Domain | Telecom / Communications Equipments (Others/Not classified) | Network Interface Devices | 5 - Expert Tertiary -> Technology | Networking Knowledge, Concepts | Network Security | 5 - Expert Tertiary -> Technology | Network Administration | SDWAN, Configuration and Troubleshooting of | 3 - Experienced Details: 1. Responsible for high level design, implementation and support of Enterprise Backup and Storage Infrastructure support. 2. Maintain an operational infrastructure focused on the extremely critical need for 100% availability. 3. Participate in capacity planning and technical review meeting to understand the complex data storage requirements of the other stakeholders before the implementation. 4. Adhere to the business goals by achieving the business Recovery Point Objectives (RPO) and Recovery Time Objectives (RTO). 5. Responsible for Patch Management on data storage systems and backup systems with minimal business impact. 6. Migrate the existing data from legacy data storage systems to the new flash storage systems without any downtime. 7. Responsible to retire legacy data storage and backup systems. 8. Migrate Home Shares data to Microsoft Azure Cloud, Group Share data to AWS and install AWS connectors to integrate backup systems to AWS. 9. Provide technical analysis for the critical project implementation on QA and DEV before moving it to the Prod environments. 10. Provide proactive support as an on-call engineer for all the storage alerting systems. 11. Administrating and managing over 1PB of storage data for all types of tiered applications by maintaining a minimal downtime. 12. Establish and maintain a clear value proposition plan as well as competitive benchmarking and overall differentiation summary. 13. Plan and Implement the solutions for performance in the Backup and Storage services.
Posted 3 weeks ago
4.0 - 9.0 years
6 - 11 Lacs
pune
Work from Office
Required Skills Technology | Velocloud Technology | WAN/LAN/WLAN/Security Technology | Cloud Networking Technology | Meraki Technology | Cisco Technology | Palo alto Technology | HP Education Qualification : Engineer - B.E / B.Tech / MCA Certification Mandatory / Desirable : Technology | CCIE/NSE6/CMSS/VCDX | PCNSE | VMware SD-WAN Troubleshoot (5V0-41.20) | AZ-900/AWS solutions architect(associate) Analysing the business requirement, project scope and developing network design and roadmaps for technology solutions that align with the organization s overall IT strategy and goals. Participating in solution design and execution Collaborating with Customer IT teams, to ensure that the Design solutions meet the organization s network & security requirements. Configuring and troubleshooting different OEM Products, to ensure proper operation of the SD-WAN/LAN/WLAN according to the architectural design and standards. Aligning with the changing Network solutions and architectures to keep up with the changing business needs, technologies and industry standards. Monitoring the performance of the solution to identify and resolve any issues, and making adjustments as needed to improve performance. Documenting the solution and providing training to other team members as needed. Developing and maintaining comprehensive documentation of the solutions and architectures Collaborating with other IT teams to ensure that the solution integrates with existing systems. Interface with Vendors regarding evaluation, implementation, and support of deployed network gear. Work on resolution of complex or escalated issues or network outages. *Manage SOPs, Knowledge documents, KB articles.
Posted 3 weeks ago
4.0 - 9.0 years
6 - 11 Lacs
bengaluru
Work from Office
Required Skills Technology | Cisco R and S Network Design SME - Level 4 Support Technology | HPN R and S Design SME - Level 4 Support Technology | Nexus Switch Design SME - Level 4 Support Technology | Firepower Firewall Design SME - Level 4 Support Technology | Palo Alto Firewall Design SME - Level 4 Support Technology | Checkpoint Firewall Design SME - Level 4 Support Education Qualification : Engineer - B.E / B.Tech / MCA Delivery Skills: 1. Technology Management: Responsible for overall network technology management for the business. Responsible for planning and execution of new technology roll outs, scope expansion and readiness of team from technology standpoint. Manage SOPs, Knowledge documents, KB articles. Implement technical methodology improvement from past failures and learnings. 2. Restoration and Resolution: Identify the network issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or Knowledge bases for known issues/repetitive issues and resolution steps. Implement the resolution steps, execute, validate and update ticket with steps taken and outcome. 3. Triage: Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L3 Network SME and support the troubleshooting process, if there is a bridge, continue on the bridge along with the SME. This support includes coordination with 3rd party network vendor technicians. 4. Process Compliance: - Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented etc. and update the tickets regularly as per the defined process - Prepare a detailed report on the plan of action for the existing tickets for the next shift engineer (Shift Handover Report) - Followthrough andexecute the various Escalation Matrix (Vendor, Internal and Customer defined) - Maintain inventory of Network equipments and links - Constantly track tickets for SLA adherence and escalate on deviations as defined in the process 5. Value Proposition: Understand the existing environment and propose any opportunity of improvement. Look at nagging issues in the environment and come out with Get Around solutions by working with vendors and industry experts
Posted 3 weeks ago
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