Job
Description
Position Summary We are looking for Level 1 Engineer for our Device Management Team, having 2 + years of experience in Device Management The team member will be responsible for the administration of the Security Devices like Next Gen Firewall, NAC solutions such as Cisco ISE, Aruba ClearPass and wireless, wired networks The team member should be well versed in the Change and Incident Management process The team member should be ready to work in 24/7 shift, ? Key Roles & Responsibilities Health Monitoring of the devices Handling of P1, P2, P3 and P4 tickets till its closure Lifecycle Management for all the devices that are under Management, Follow of the SOP that has been created by the level 2 and Level 3 team members, Follow Incident Management, Change management and escalation management process for all processes, Coordinating with the OEM for tickets raised with them for the product, Weekly & Monthly report preparation for SOC Management ? Basic Qualifications Education: BE Experience: Required: 2+ years, Excellent communication and collaboration skills, ? Preferred Qualifications Administration and Troubleshooting of any ONE of the following Technologies, Next Gen Firewall /UTM Palo Alto (Preferred), Juniper (Preferred, Fortinet, Checkpoint, Cisco FTD/ASA NACCisco ISE (Preferred), Aruba ClearPass Hans-on or understanding of networking concepts such as RADIUS, TACACS, MAB, Guest Flow, Good understanding of Incident Management, Change Management and Problem Management Good Understanding of ITIL process and concepts Strong verbal and written communication skills Strong Interpersonal skills Ability to work with minimal levels of supervision or oversight,
