Network Operations Center Team Lead

You should have a Bachelors degree in computer science, computer engineering, or a related field. It would be beneficial to have certifications like CCNA, JNCIA, CISSP, or other relevant certifications. You should possess extensive experience as an NOC engineer with a proven track record of troubleshooting network infrastructure based on SOP. Your skills should include in-depth knowledge of networking and devices such as Cisco, Juniper, Palo Alto, VPN, and Access points. You should also have excellent troubleshooting abilities, the capacity to work flexible hours, and perform well under pressure. Good written and verbal communication skills are essential for this role. Your responsibilities will include responding to network alerts and hardware malfunctions, diagnosing and troubleshooting network errors, tracking and documenting network issues, compiling incident reports, performing root cause analysis for future improvements, leading Bridge calls for P1/P2 issues, and mentoring and supporting L1 engineers.,