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Network Operations Center

Network Operations Center

Happiest Minds Technologies

0 years

0 Lacs

Bangalore Urban Karnataka India

Posted:1 day ago| Platform:

Apply

Skills Required

network monitoring server service support report management mim

Work Mode

Remote

Job Type

Full Time

Job Description

Hi,

Please find below details

Position : NOC- L3

Location : Bangalore

Experience: 6yrs-8yrs

Notice : Immediate

Skills

Hands on experience on network monitoring tools.
Windows server experiences Hands on experience in ticketing tools preferable is Service now.
Monitoring tool experience preferably Dynatrace.
Provide technical support by answering/responding to phone/e-mail to client.
Support remote users via Phones or emails.Management of Service and Supplier faults against SLA Targets.
To follow up on the issue that have been escalated to their teams until the resolution.
To report every alert/issue that has appeared in the shift and provides the info to the next shift if issue not resolved.
Excellent knowledge of best practices around management, control and monitoring of network infrastructure.
Ability to handle multiple responsibilities.
Vendor ticket management and timely escalations
Flexible and able to work within a 24/7/365 shift pattern.
Should have experience in handlining MIM calls.
Should be able to manage the team proactively

Note: Please share resumes those who are interested to suneelkumar.kv@happiestminds.com

Thanks

Suneel

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