Network Engineering Senior Engineer

Overview

Job Title: Network Engineering Senior Engineer

Location: Chennai

Work Type: Hybrid

Position Description

• The Contact Center Solutions Engineer, specializing in Call Recording, Speech Analytics, and Dialer Technologies, will be instrumental in the planning, implementation, and ongoing support of our enterprise contact center solutions.
• This role will focus specifically on the Nice CXone Contact Center as a Service (CCaaS) solution, the Verint cloud platform for call recording and speech analytics, and our integrated auto dialer solution, serving all global client and Client's Motor contact centers.
  

Key Responsibilities

• Include driving the implementation of new use cases and advanced capabilities, ensuring seamless integration with existing systems, managing upgrades and patching cycles, and maintaining the overall health and operational excellence of these critical platforms.
• On-call, off-hours, and weekend support is required on a rotational basis.
  

Skills Required

• Call Centers
  

Experience Required

• The Contact Center Solutions Engineer, specializing in Call Recording, Speech Analytics, and Dialer Technologies, will be instrumental in the planning, implementation, and ongoing support of our enterprise contact center solutions.
• This role will focus specifically on the Nice CXone Contact Center as a Service (CCaaS) solution, the Verint cloud platform for call recording and speech analytics, and our integrated auto dialer solution, serving all global Client and the client's contact centers.
• Key responsibilities include driving the implementation of new use cases and advanced capabilities, ensuring seamless integration with existing systems, managing upgrades and patching cycles, and maintaining the overall health and operational excellence of these critical platforms. On-call, off-hours, and weekend support is required on a rotational basis.
  

Experience Preferred

• 5-8 yrs of exp in mentioned skillsets
  

Education Required

• Bachelor's Degree
  

TekWissen® Group is an equal opportunity employer supporting workforce diversity.