Job
Description
We are looking for candidates for the below mentioned skill sets. 1. IT Service Delivery Executive / BCP Coordinator Position: As an IT Service Delivery Executive, you will play a critical role in managing and delivering IT infrastructure services to both internal stakeholders and external clients. You will serve as the primary interface between internal and external units, ensuring seamless delivery of services, project management, documentation, change management, and adherence to ITIL processes. Additionally, you will be responsible for managing Business Continuity Planning/Disaster Recovery (BCP/DR) drills, publishing reports, maintaining documentation, attending meetings with stakeholders, and serving as the single point of contact for all IT-related requirements within the organization. Role & Responsibilities : Interface with Internal and External Units: Act as a liaison between internal IT teams, external clients, and vendors. Collaborate closely with various departments to understand their IT infrastructure needs and requirements. Provide timely and effective communication regarding service delivery, project status, and escalations. IT Infrastructure Service Delivery: Oversee the delivery of IT infrastructure services to clients, ensuring high levels of performance, availability, and security. Monitor service delivery metrics and key performance indicators (KPIs) to identify areas for improvement and implement corrective actions. Project Management: Lead and manage IT infrastructure projects from initiation to closure, including planning, execution, monitoring, and reporting. Coordinate with internal teams, clients, and vendors to ensure project deliverables are met on time and within budget. Documentation and Change Management: Maintain comprehensive documentation, including internal and external provisioning forms, service level agreements (SLAs), and change management records. Facilitate the change management process by assessing and documenting change requests, evaluating impacts, and coordinating approvals. BCP/DR Management: Plan and conduct Business Continuity Planning (BCP) and Disaster Recovery (DR) drills to test the effectiveness of recovery procedures. Update and maintain BCP/DR documentation, ensuring alignment with organizational requirements and industry best practices. Reporting and Documentation: Generate periodic internal and client reports to provide insights into service performance, project status, and key metrics. Maintain accurate and up-to-date documentation of service offerings, processes, and procedures. Scheduled Maintenance Management: Manage scheduled maintenance activities, including publishing maintenance calendars and serving as the SPOC for all scheduled maintenance in the SaaS environment. Coordinate with stakeholders to minimize impact on service availability during maintenance windows. 2) Network Engineer Position Overview: We are seeking a highly skilled and motivated Network Engineer to oversee the design, implementation, and maintenance of our network infrastructure across our colocation data centers. The successful candidate will be responsible for leading a team of network engineers, ensuring the stability, scalability, and security of our network environment. This role requires strong technical expertise in networking technologies and a proactive approach to problem-solving. Responsibilities: Network Infrastructure Design and Architecture: Develop and maintain network architecture standards and best practices. Design resilient and scalable network solutions to meet the evolving needs of the business. Collaborate with cross-functional teams to integrate new technologies into the network infrastructure. Network Implementation and Maintenance: Knowledge in deployment and configuration of routers, switches, load balancers, firewalls, and other network devices. Perform regular network maintenance activities, including software upgrades, patch management, and hardware replacements. Monitor network performance and troubleshoot issues to ensure optimal uptime and performance. Security and Compliance: Implement and enforce security policies, including firewall rules, intrusion prevention systems, and access controls. Conduct regular security audits and vulnerability assessments to identify and remediate potential risks. Ensure secure configuration of network devices and services, following industry best practices and regulatory requirements. Secure Configuration Management: Define and enforce configuration standards for network devices, ensuring consistency and adherence to security policies. Implement configuration management tools and processes to automate device provisioning, monitoring, and compliance checking. Regularly review and update device configurations to address security vulnerabilities and performance optimizations. 3) Oracle DBA: Responsibility of / Expectations from the Role : Oracle RAC, Grid Infrastructure, and standalone database deployments Oracle Grid Infrastructure and Database patching and upgrades Perform proactive checks on production servers Support development life cycle through backup / restore operations Resource capacity planning (CPU, memory, IO, storage) Provide production support for critical Oracle database applications Specializes in Oracle Database administration, design, operating systems administration, and Application server administration and application development support in large enterprise environments. Practical knowledge and experience in all aspects of oracle database administration including installation, configuration, space management, performance tuning, high availability system configuration, system monitoring, Backup/recovery. Knowledge in Oracle Application and Database cloning and patching activities. Specializes in Oracle Database administration, design, operating systems administration, and Application server administration and application development support in large enterprise environments. Practical knowledge and knowledge in all aspects of oracle database administration including installation, configuration, space management, performance tuning, high availability system configuration, system monitoring, Backup/recovery. Knowledge of how to deal with customers in a Limited SLA period. Ability to work with the technical teams in design and development of the same. Be a liaison for the business leads with technical and program management teams. Knowledge of remote support and deployment as DBA for international clients. Knowledge in Remedy and Service-Now for managing incidents. Knowledge of UNIX systems administration. Knowledge in Access/Identity Management - Authorization Level Checks on Database. Knowledge in Oracle Application and Database cloning and patching activities. Incase of immediate joiners, you can share the resume and contact the below number for scheduling an interview. Contact Details : 1. Chennai Name : Ms. Thrisha Contact : 8778845243 Email : hr.chennai@betamonks.com 2. Vizag Name : Ms. Rupa Contact : 8019592902 Email : hr.vizag@betamonks.com
