Network Analyst / TSAAS Coordinator

Position:

No. of Openings:

Location:

Experience:

Notice Period:

Compensation:

Key Responsibilities

• Provide L1/L2 network and telecom support to ensure smooth operations in a 24/7 environment.
• Monitor, troubleshoot, and coordinate resolution of network and telecom-related issues.
• Work closely with US-based teams, ensuring clear communication and timely updates.
• Document and track incidents, service requests, and resolutions using defined tools and processes.
• Escalate critical issues and follow up until closure.
• Ensure compliance with internal policies, service agreements, and SLAs.
  

Required Skills & Qualifications

• Graduate degree (mandatory).
• 1–3 years of relevant experience in networking or telecom support.
• Strong knowledge and working interest in the Telecom domain.
• Excellent verbal and written communication skills with neutral accent (no MTI issues).
• Prior US client exposure is mandatory for experienced candidates.
• Ability to work in rotational shifts, including night shifts (24/7 support environment).
  

Additional Information

• Service Agreement: 2 years (mandatory).
• Interview Process:
• One in-office interview round is mandatory.
• The second round will be conducted virtually (MS Teams with video recording).
• Order of rounds may vary.