Job
Description
Your role is essential to the success of the team s products, you will be providing consultative engagement in the most complex problem management activities, thus helping to drive client satisfaction, demonstrated using various KPIs and metrics. You ll be responsible for Solution Design and Engineering, Solution Certification, Documentation and Operational Escalation support. In the Solution Design aspect, you will create designs based on industry best practices, solid engineering principles while clearly ensuring fit for purpose localization. As part of solution certification, you will ensure appropriate software versions have been selected, reviewed and appropriately tested. Deployment instructions and standards are created allowing the technology estate to be updated by deploying certified code and configurations globally. In the Service Documentation aspect, you will develop and maintain documentation for configuration guidelines and templates. Document new services as built for handover to the Operations team. You will engage with Level 3 support teams ensuring they have the necessary training and knowledge base articles to be successful. This will include the creation and periodic review, and maintenance of Knowledgebase articles as required. Skills and attributes for success Create designs based on industry best practices, sound solid engineering principles incorporating both local and global requirements while clearly understanding that one size does not fit all Advanced skills in planning, designing and troubleshooting complex environments including delivering projects within scope and budget Able to make technical decisions in support of Architecture, Strategy, Service Management and Operations functions within the project and escalated troubleshooting contexts Demonstrated experience in dealing with external vendors and suppliers in the network industry Excellent knowledge of network access control technologies, environments, management and monitoring tools associated with EY security systems To qualify for the role, you must have Expert level knowledge and experience with Cisco ISE including database management. 802.1x authentication, the interaction with external authentication mechanisms such as PKI or MFA In depth understanding of enterprise office network environments, including IoT. Knowledge of Windows and Macintosh Operating systems specifically around network access control Maintains awareness of related new and emerging technologies. Reporting and data mining capability, Splunk and MS Sentinel preferred. You must be a Self-starter who can operate without direct supervision on multiple complex projects and tasks in parallel Present complex and difficult messages skilfully, using a variety of media and methods. Produce writing that contains clear, precise descriptive language. Experience with infrastructure implementation/management, service/operations management, etc. Ideally, you ll also have Bachelors degree in a technical discipline such as Engineering or Computer Science or a related discipline, plus an industry accreditation or equivalent work experience Demonstrable experience in various aspects of Security technology infrastructure design and implementation. Security related Professional qualifications Service management qualifications [ITIL Foundation]
