NetApp Storage/Dell EMC field Support Engineer

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NetApp Storage/Dell EMC Field Support Engineer

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Role & Responsibilities

• Responsible for providing technical support and expertise in managing, maintaining, and troubleshooting NetApp/Dell EMC storage systems.
• Technical Support: Provide L1 and L2 support for NetApp storage systems, diagnosing and resolving technical issues in a timely manner. Trouble shooting Issues and replace fails components.
• Storage Management: Installing, configuring, and troubleshooting NetApp storage systems, including Data ONTAP and firmware upgrades. Oversee the support of NetApp storage solutions, ensuring they are optimized, secure, and aligned with business requirements.
• Performance Monitoring: Monitor storage system performance, manage capacity planning, and perform performance tuning to ensure maximum uptime and reliability.
• Storage Provisioning: Allocating storage resources, managing capacity planning, and ensuring efficient storage utilization.
• Backup and Recovery: Implement and manage data protection strategies, ensuring the availability and integrity of backups and disaster recovery processes.
• Customer Interaction: Work closely with customers to understand their storage needs, provide technical guidance, and ensure a high level of customer satisfaction.
• Documentation: Maintain detailed documentation of storage configurations, processes, procedures, and troubleshooting guides.
• Collaboration: Collaborate with other IT teams to ensure smooth integration and operation of storage infrastructure with other enterprise systems.
• 24x7 Ready to visit customer place for deployment and SOW Deliverables.